Thursday 28th of June 2018 05:18:10 PM
I applied for life insurance through USAA in March of 2015. They sent a person out to do a physical, and requested my medical records from the VA. Through them, they found out that I have an arachnoid cyst, which had not been checked since 2009, so they wanted me to get a CT scan to make sure it wasn't going to cause problems. Unfortunately, I had to move to another state, which took several months. When the process was complete, I renewed my application. They still had my records from before, but they did another physical, and then waited for me to get the CT scan done.Upon completing the scan and sending the results to them, I promptly heard nothing at all from them for three months. After growing impatient, I called them to see what the problem was. I was then informed that they had decided to deny me coverage almost a month prior, citing the health problems indicated in my medical records (PTSD and a few other service connected illnesses) as the reason, but NOT the arachnoid cyst.That's right. A company that says it caters to the military refused to cover a wounded veteran because of the injuries he sustained while becoming a veteran. What's more, they knew in March of last year that they wouldn't provide me coverage, but they strung me along anyway, and made me get a CT scan before they put me on ignore, until I called them to find out the bad news. This company is a pack of liars, and I do not recommend them to anybody.