Saturday 7th of October 2017 04:53:55 PM
Rx Problem 1: I switched my Part D coverage from Blue Shield to United America as of 1/1/15 based on premium and drugs costs on the medicare.gov website. One of my drugs was listed as $3 for a 30 day supply at a local retail pharmacy with United American. This is what I paid under my previous plan. When I picked up the Rx, the cost was $24.51. When I accessed the website of UA, the drug was listed as $24.51, not $3. I was told by my pharmacy to clarify this directly with UA. I have placed a call to them and I have now been on hold for 45 minutes.Rx Problem #2: My doctor changed the dosage of a generic drug I have taken for years. It was submitted to CVS Caremark, the mail order pharmacy for UA. When I received the Rx, I received the brand drug and not my usual generic. In addition, I was charged $14.61 for a prescription for which I used to pay $0. I emailed Caremark and received an automated reply that it was the policy to use substitute this brand name drug when the generic drug on my Rx was prescribed.Naturally, I was perplexed because I had been prescribed a generic. So I spent more than an hour on the phone with Caremark. The rep explained that UA's policy is to substitute Rx's with a generic equivalent drug and that in this case, the generic equivalent is the brand drug! This seems unethical to me. When I complained, Caremark didn't bat an eye and said they would fill the Rx with what was actually prescribed (generic) and would send me a mailer to return any unused pills of the brand name drug. When they received the mailer, they would issue a refund. I am so upset that I have to deal with this company for a year and will examine every Rx transaction very carefully. I cannot warn you enough to research plans prior to subscribing. I leaned my lesson. Jan 2016 can't come soon enough.