Thursday 1st of February 2018 12:31:07 AM
We've had issues with consumer stuff here and there, big-ticket items, and the government entities and the attorney generals have been absolutely worthless about everything. It's been many years and I should re-shop things once in a while. I called with a simple question that I can't find in the policy and the existing broker started getting all huffy with me the last few years. I asked my husband what was going on with those people and if they were having issues. The rep emailed my husband and said they were sorry that they didn't keep us as a client. They wished that we had talked to them first, but I said that they get all huffed up just answering simple questions.I'm not one of those people that are high maintenance. We had a 45-foot steel sailboat under our dock levering it up. We had some wingnut in the harbor that got hired by Amazon and started shooting up the entire bay. We're the only house that put a bullet through our house. I called about that and I said that I was looking at the policy, and our deductible was way too high and was all on us. I asked a simple question and they told me to refer to my insurance company, Trusted Choice Homeowners Insurance, and that they were the broker and they didn’t know, and they weren’t going to handle any questions. I told them that I wasn’t making a claim, but was asking about the coverage. They would know better than anybody, but they interacted like I interrupted them at 2:00 in the morning and it was not even at lunch time. I don't call businesses at lunch time so it was very courteous.I decided to change brokers and Adam of the Klee Company answered my question. They exerted the effort to find the best fit to make sure we were getting what we needed. They chose Trusted Choice with the fact that somebody gets back to me in a timely manner is huge. We have some big assets, so I'm dealing with it the same way and the fact that we have to bump our deductible up to $10,000 because I'm paying $13,000 plus a year and we got $10,000 deductible. We didn't make any claims because it doesn't cover it. Like the sailboat on our dock at 3:00 in the morning and a bullet hole through the thing, it was for us to fix. Adam found this deductible credit that was not found by my previous company. He looked into all the aspects and tried to find savings or more coverage for me. And that was really what I was looking for. I don't re-shop it every year but roll it over. But if I have some concerns, I'll ask a quick question before the new enrollment period. He did a really good job. And when I asked a question, he answered it.