Friday 20th of October 2017 09:29:48 PM
This is by far the worst insurance company in the world to deal with. As if losing a loved one isn't stressful enough, they make the situation worst. My mother passed away 2 months ago and I am still waiting on her claim to be paid out. When I first called to inform them of my mother's death, I was told that I would receive a claim form in the mail. One week, 2 weeks, no form. So I called to inquire as to why I never received the form. I was told, "Oh we mailed a form out to you last week. You should get it soon". I then asked if she could verify the address, of course they entered the wrong city and state to send the forms which explains why I never got the form. So she then states she would send me another one. I then begin to think that it's very funny that having the policy for over 11 years, I never missed a payment, I received every bill, every increase notice, etc. to the correct address. Now all of a sudden I need to cash in the policy you now don't have the right address. What a joke! So by now I've lost faith in this company so I call again the next day and spoke to another representative who understood the back and forth I was getting and said "Why didn't they just email the form. I can send you one right now". Why was this not done before? Why did I have to keep calling? I got the form the same day and was able to fill it out and fax it back over the same day. Now it have been over a month since sending everything in, still no updates. No check. I paid for my mother's services out of my own pocket, so yes I need my money. Every time I call them for an update, I get told the same thing over and over again. "We received your paper work", "looks like everything is processing", etc etc. They play games and will take your money with no problem, but give you a hard time when it comes to doing their part and paying the claim. I will be taking this matter further to get results. I know people that have policies with other companies and never had to wait this long for a claim to be paid.