Friday 20th of July 2018 11:18:22 PM
I acquired a bond from SuretyBonds roughly one week ago. My original review says it was posted three days ago, which would mean on 20July18, under the name 'BRAD.' Today, 23July18, I received a call from Suretybonds. They wanted to discuss my review of their service. No other company has ever called me to discuss my posted review, good or bad. The caller (also named Brad by coincidence) informed that SuretyBonds adds no fees to the bonds, or at least, not to the type of bond I was ordered to acquire. If this is true, then it was wrong of me to make a statement to the contrary (I have only their word for this). Brad also informed me that I had been charged only .5% of the amount being bonded. To that I say, charging m anything for a bond I neither want nor need is going to leave a bad taste in my mouth, regardless of the cost because it still represents an unnecessary expenditure of money out of my pocket. Brad also stated that I could not get the bond form the insurance companies except through a broker (or at least he gave me the impression that I could not if I used any company they represent), which was not completely true based on my understanding of his statement. I called two other companies, but they took too many days to get back to me. One wanted more than SuretyBonds. The other finally told me I had to use one of their agents who was in the same state in which I needed the bond, meaning I had to start over and wait again to receive a quote. This was the same issue I had with the company that gave me the higher price; it took two days to receive a quote, so I was in a bind. I will give credit to SuretyBonds for being able to issue the bond the same day and on the first phone call. Brad asked me to call if SuretyBonds could do anything for me. The only thing they could do is issue a refund. However, if they made no money from charging me fees, there would be nothing to refund as I doubt the insurance company is going to refund my money without cancelling the unnecessary bond I was court-ordered to acquire. Based on their concern about their company's reputation and the fact that they took the time to call me about my review, I felt it only fair to raise their rating and let others know that they do actually pay attention to their customer reviews.