Monday 27th of March 2017 02:21:55 PM
I received a call from Kathleen Galloway just moments after submitting a request for help via internet. She was unbelievably helpful! I had been trying to look and compare my options on my own, and was just getting more and more aggravated as I went. She patiently took note of my MANY doctors and MANY, MANY medications, as well as the hospitals I use and was able to sift through my options far more effectively. She was very quick to verify with a fellow licensed insurance person and/or supervisor to clarify anything she was not 100% certain of to ensure I was correctly informed before choosing my plan. She was even able to find a plan that covered my one very expensive medication (which I had not been able to find on my own)! She was friendly, personable, informed, honest, patient, and a pleasure to work with. In addition to Kathleen, her associate Mark Oliver followed up, as I was told he would, the next morning and was able to quickly answer a question I had thought of since enrolling yesterday. He will check in with me in a couple weeks to make sure all is going well with my plan. The enrollment specialist that signed me up, Brandy Perry, was also very clear, straightforward, explained everything about the process (and explained why so much redundancy in processes lol), while being polite, professional, and personable. I cannot speak highly enough of the people I worked with and the service they provide!