Saturday 17th of September 2016 11:29:53 PM
I have enjoyed professional coverage from proliability for 3 years and have not had issue until now. The issue is not with service but with email notification and navigating their website. The courtesy email does not disclose the date due for renewal, merely "45 days". The email received when the unspecified date passed said "cancelled", still no date disclosed until selection for renewal wad made. It would have been helpful for me to have the specific date listed so as to know a definitive deadline without guesswork or extra time to look up the date myself. I understand it is a courtesy. When needing to create a password the directions clearly stated no special characters. My selection was denied because it did not contain special characters. The error response showed Conflicting number limits as well as the special character statement. I took a screen shot of the contradiction if it is needed. I was able to continue the process and have renewed coverage. These issues, however minimal, were frustrating and should be fixed for improved customer satisfaction. Despite these issues, I would definitely recommend Proliabilty to my colleagues and others seeking this type of coverage.