Friday 2nd of February 2018 10:17:43 PM
We bought a used RV in June and took it on vacation in July. We hit a really bad windstorm on the way (during the night), which caused the front part of our side to pull back from the wood siding. From what we have heard after, it was a very common area of road for things like this to occur. The wind was so bad, we had to drive really slowly until we got through the area and pull into a gas station to do temporary repairs. We contacted Progressive within the week and filed a claim. We took it in to have it looked at and pictures taken by a claims adjuster. There was also a written report done at that time. Our claim was then denied by Progressive because they said that the wood appeared rotten underneath according to the picture they saw, which then caused the siding to pull away. They also claimed that the roof wasn't properly sealed on the opposite side of the RV from the damage. My husband contacted them because what they were saying conflicted with what the adjuster had said. According to the adjuster, the wood was fine underneath and was not the cause. The cause was strong wind damage. Also, the seal on the other side would not impact wind damage to the other side of the RV. We have had quite a few emails back and forth, but they refused to look into this further and consult the adjuster. My husband has asked for them to provide the written report, which they still have not done to this day. We are now left to repair damage, which should be covered under our insurance plan. When we first got the insurance plan, I was happy to hear how much it would cost us for the year. Now, I understand why it was so cheap. They will find a way to get out of paying for things that should be covered under the plan.