Saturday 15th of April 2017 12:14:42 PM
My daughter was in a car accident 4 months ago in which her car was totaled and caused her medical expenses. The representative informed her that she needed to contact her employer, that she would not be able to do her job as a pool supervisor and that she would have to resign. She sent her letter of resignation on July 14, 2017 effective July 18, 2017. She informed her employer that she would need to apply for short-term disability benefits. She provided Plymouth Rock with the name, address and phone number of her health care provider treating her within 10 days of the first day she was unable to work, and the HIPAA form. She also provided the dates of any emergency/urgent care treatment or hospitalization, and completed the application for benefits form as requested.Her primary care physician completed information needed on the Physicians Statement when she applied for NJ Temporary disability on July 28, 2017. The representative told her that she wouldn't qualify for temporary disability but she had to follow the procedure and apply. This took 2 months. Her case was denied on September 27, 2017. She has lost her wages since the car accident on June 30, 2017. On September 27, 2017, she informed the representative of her denial letter. The representative stated that she now needed another doctors letter stating that she has a disability that enables me to work in order for her to receive any funds from my personal injury protection benefits.Until this day she has only received $300. Each time I call representing my daughter, I am given different information. Now I am being told that my daughter needs to have her doctor fill out more forms and give his notes from their visits. This information wasn't given prior to October 16, 2017. Remember, each time I call, I'm calling as my daughter and I'm writing down notes of the conversation. My daughter has now become the victim again of a hit and run insurance, which has left her very depressed and sad. I am extremely disappointed with this company, because, each time I call I get rudeness and attitude.