Thursday 28th of February 2019 03:52:32 AM
On Thursday, January 12, 2012, I returned home from work, to find that our home had been broken into. I immediately called 911. This was about 4 PM EST. After filing all the necessary papers with detective from our county, it was after 6PM, so as soon as my Nationwide agents office opened the following morning (Friday the 13th), I called to report the theft. My agents where not in, but I spoke with a secretary who took the necessary information, and told me we would be contacted by an adjuster within 24 hours.After waiting all weekend, without any word, I called our agent back on Monday, January 16th, around 2 in the afternoon. I asked to speak to my agent, and once again, he was out, so I expressed my disappointment with the fact no one had contacted me, and that as a result of the break-in, our front door had been busted down. We were able to piece the door back together, so we could feel halfway safe, but I asked the secretary what would we have done if we had not been able to afford the repairs, and the adjuster never contacted us. I was told that she forgot to tell me it was 24 business hours, and that because of the MLK Jr. Holiday, that the adjusters offices were closed.On Tuesday, January 17, at approx. 5:15 PM, we were finally contacted by an adjuster. I went through all the proper steps, answered all the questions, explained what happened, and reported the items that had been stolen. My solid oak jewelry armoir had been taken, and all the contents that were in it. My husband and I had thousands of dollars worth of gold, diamond, ruby, sapphire, peridot, and amethyst rings, slides, bracelets, earrings and necklaces. I was very angry, and disappointed in my agent, and dissatisfied when I found out that the jewelry was basically a loss, because we where never told we had to add it to the policy. I thought my agent would have looked after me better than that. I did have a section added 18 years ago, to cover my diamond engagement ring, but it was never mentioned that I might want to add my other jewelry items.I am not only upset with my agent, but with the Nationwide Company itself. After being told, I will basically only receive about $2,000 total for the whole claim. I am heartbroken. While I know that my items stolen can never be replaced, it would make it a little easier, knowing that someone cared enough to help me with things and that my insurance company and agent went above and beyond what was necessary to put my mind at ease. Are all insurance companies like this? Do other agents tell their customers what is best, or just let them find out after its too late. Any advice you can offer will be greatly appreciated. I will be changing insurance companies after the claim is complete. We have been with Nationwide for over 10 years, and this is very disheartening.