Friday 21st of December 2018 07:01:04 AM
I have been with MetLife for 25 years and have never filed a claim until this month. My claim was for hail damage of the soffit and fascia to the roof. All of this seems to have stemmed from a simple misunderstanding on my sister's part and the oversized ego of one man. Grant **, the claim adjuster called my house to determine a time to come out and look at the damage. My sister answered the phone, and assuming he was selling insurance, told him we already had it, and proceeded to hang up on him.On the second phone call, I answered, and after realizing what had happened, I apologized, and tried to explain what had happened. After finishing the phone call with Mr. **, I could tell he didn't believe me, so I made sure my sister would be at the house with me when he arrived so I could explain again. I feel I should point out now that, my sister and I are identical twins, so I can certainly understand why he wouldn't have believed me over the phone.When Mr. Grant arrived at my home, my sister and I again apologized, and explained that it had been a misunderstanding. He informed me that "I am the man who will be deciding how much money you will get." and he left. A few days later I was told that the hail damage would cost more to repair through my insurance because I had not met my deductible, so I chose to hire a "handy man".About a week after that I got mail from MetLife informing me that the "soffit and fascia to the roof needed to be repaired, the garage and breezeway singles were worn and needed to be replaced, and the garage door need to be replaced, and the debris around the house needed to be removed", and that I needed to "complete these repairs as soon as possible so that we can take that into consideration for your renewal." A week later I received another letter from MetLife informing me that I had been dropped, and that I now have until July to find new insurance. I just can't believe that after being with this company for 25 years and never filing a claim this is how I am treated, and it all seems to over one man's ego being hurt. I believe this be highly unprofessional.