Saturday 30th of June 2018 07:12:50 AM
I've never had any issues dealing with a claim, which was only 2 times, when there was another company to bill a claim to. If you don't have someone to blame it on, RUN. This company is the absolute worst!1) A giant traffic cone flew down the highway off of a city of Dallas truck causing wrecks and chaos. Instead of causing a wreck, the cone flew under the front of my car ripping off the front plate, knocking the bumper loose, and other pieces underneath the car. Called Kemper and they did the usuals, asked where I could take it to get fixed. Kemper told me I could take it to the shop, but they wanted an adjuster to look at it. I said this is pointless because an adjuster can't pick up my car to check underneath for damage. Kemper said they'd send someone just to see if I needed a rental car.I waited for HOURS at a restaurant. Needing to go to work & pick up my child, I went ahead & took it to Honda. When I took it to Honda, they said Kemper closed the assignment so they couldn't look at it. They tried to call Kemper, but they were closed for the day. Honda said they couldn't look at it for a week anyway, but said it was safe to drive for now. They'd call to catch up with Kemper & let me know when I could bring it back. Weeks go by and nothing. Now, the front of my bumper is starting to fall off & drag the ground whenever it feels like it. Also, I'm told that $500 is my deductible, even though this is a flying object that hit MY car, and not a collision with a person or vehicle. And that my rental car may not be covered, per Honda.Finally, after dealing with paperwork back & forth, my car is in the shop. After about a day, I find out it won't be $500, it's $264. Plus, I have to pay daily for rental car, plus I have to get a new license plate, oh but good news, "it won't go on your record because it's not over $500!" Per Honda. Anyway, I finally swallow the cost to fix my car & find out its going to be a couple more days for parts to come in. Kemper was being a B about dealing with Honda & Enterprise for the rental. Not returning phone calls and such. Kemper asks me about the rental & I have called them several times about my rental. They pay only $20/day. Which was a crap shoot & a pain to grind out anyway.After talking to Kim, Cindy, Vicky & every other rude csr at Kemper, Supervisor says she will look into it. So Enterprise calls me and asks if Kemper is covering the rental car. I'm like hell if I know? That's not my job. Why don't you call them. "Well, they're not responding." FIGURES. This happened on 9/30 & it's now 11/17. Enterprise calls & says, "Hey, we're charging you $93 because Kemper decided not to cover your car rental. Sorry." I asked why all of a sudden? "We normally don't keep claims open for more than 5 days, but we couldn't get an answer from them, but they finally said no to covering yours." I emailed my 'rep' Kim to find out why they won't cover it when they said they would.I was already out of pocket, when apparently you can file a claim like this with the city, but the idiots at Kemper don't give a crap about the truth or actually HELPING their customers. I want to know why they are rude, inconsiderate, incompetent and charging monthly fees? Because they do not know how to do their jobs correctly. I've had to do all the work on this claim & pay for it. PIECE OF CRAP COMPANY!!!2) Hit a giant pothole on the hwy on the way to work. 5pm. I call Kemper in a panic to get any kind of help or advice. The girl said, "Well, I don't know? Do you want an adjuster to come or a tow truck?" Ok, I'm at work from 5-10pm over an hour away from my house. She says the adjuster can come tomorrow. HELLO **, I won't be here tomorrow. She didn't know what to say. Anytime I asked a question, she said, "I don't know." She got some other woman on 3way and all she could do was say, "It'll be $55 for them to come look at it tomorrow. I don't have access to your information so it'll cost you. You can get a tow truck for a charge." I ended up driving on a tire that was a giant bubble & I was terrified it dented my rim. Later found out that I could've again called the city. These people do not need to be open & operating!!! Worst company ever!