Friday 5th of May 2017 07:34:53 AM
Out of frustration today, I called the main number and spoke with a lovely person (Michele Kowalski) who immediately found my account, contacted my "agent", and had my issue resolved. And kept me in the loop on correspondence. Kudos to Ms. Kowalski....she understands customer concerns. Prior review: My agent (Willis in Massachusetts) who I have been with for well over a decade was merged with Insureon this year. Insureon notified me with a "To Whom it May Concern" letter from a Peter Breitstone, VP. When my commercial policy came due for renewal in the fall, I was sent a multi page questionnaire to complete. When I called and questioned why, I was told that they were going to find me a different insurance company. I couldn't understand why so they kept the same company. However, despite communication from me and from my bank, Insureon will not forward a copy of the renewed insurance binder to my bank's agent. Now my bank wants to take out a policy and charge me because of no response from Insureon. It is a shame after all the years of having a responsive local agent that I now have to consider a change. Insureon don't seem to have interest in this customer. Maybe because I'm not in their area. Disappointing.....and yes, I've called and left voice mail with my new "agent."