Thursday 9th of November 2017 11:57:50 AM
My 2016 card does not show that I entitled to vision benefits (as the 2 prior years); I called, the first rep said that I had those benefits and I was going to receive a new card showing it, but the new one, did not show it either, I called, this time, the rep said I do not have it. On the 2016 book they sent me, on page 104 evidence of coverage it says that I do, then what? Who's going to take care of the problem? Am I going to receive a new card? Humana promises to reimburse expenses but they don't. Humana has not yet reimbursed me the $200.00 allowance for my glasses that I submitted more than a year ago by fax at their request (so they cannot say they did not receive it, Robert was the rep I sent it) reference # **, I sent everything they asked for. I signed up with Humana for 2016 because I did not have time to review all the other companies' services.