Sunday 27th of August 2017 01:07:28 PM
I am a new pet mom and I enrolled to Healthy Paws insurance for my first cat. Their statement was unclear for me so I make sure I called to clarify before I making any decision. For applying, putting claim, and cancel services, I asked their customer services before I took action. I confirmed if I can try to see if the insurance cover what I need and withdraw services within 30 days. I was told yes once “there is no claim.” I applied. My claim was denied which I understand it was not success claim. I called within 30 days and confirm if I would get refund, YES, I confirmed because I was not sure if the claim count. Again, I was told yes I would get refund. Thus, I made decision. Cancelled and thinking maybe apply it after I have all prevention exam done since nothing would cover during period of time. However, after I cancelled, I did not receive the refund, so I call and was told there was no fund for me and they pull out written statement which was what I confused about and CALL to clarify. Regardless all the miscommunication about definition for claim, I have asked very specifically about the result but was giving a people pleasing answer but not true. It was not bit amount of money but the whole process make me feel they are foolish customers and earning the payment by writing confusing statement and hiding important information. Not honest business. This is my first complaint review in my life because it really piss off.