Friday 27th of April 2018 10:49:18 AM
Firstly, I was excited to finally have insurance through my work. I have had a recurring problem with sinuses, and I have an ingrown toe-nail that got infected. My initial attempt to see my primary physician was a joke. The doctor had two different girls answering his phone, and they sounded like they were prepubescent children who were annoyed to be doing the job. After being on hold for 10 minutes in an attempt to schedule an appointment, I was greeted with a vacant voice of a girl who had no idea who I was. I switched primary physicians to a woman who works 8 hours a week, 8-12 on Wed., and Sat. She saw no need for me to see an ear nose and throat person, despite having had bronchitis for 5 weeks, and the fact that this happens to me annually. She recommended drugs for the toe. I asked about the effects to my liver, to which she was dismissive, and seemed to care only about the ascetics. But this is only the start of the nightmare. I contacted Health Net (minimum of 40 minutes on hold every ** time) and asked for a podiatrist. They gave me the run-around, and needed authorization from my primary physician. I insisted that the doctor had acknowledged my infection, to which they reluctantly gave me a name. I went to that doctor, only to find out that they had no record of me, and that I could pay them $80, and 'try' to get reimbursed, but they wouldn't recommend it. I now had to call them again, and got one name, one name only in my area... I live in Los Angeles, you know, a small town. Anyway, I insist on a second one in case, I looked on Yelp and found the horrendous reviews that most of their physicians have. They fought me, I insisted on speaking to a higher up, they gave me a second name. Lucky, I thought, because I twice contacted their first person, to which I got instant voice mail during regular business hours, and no returned call, despite expressing pain, and infection. I called the 2nd one, and I felt so lucky, they picked up their phone. I made an appointment. I then followed up by calling Health Net to confirm that I was good to go, they gave me clearance; great! Now I call the doctor back to get their Fax number, and they informed me that they hadn't been with Health Net for 2 years... I now got to spend another 40 minutes on hold to explain. They seemed perplexed and wanted a higher up to call me on Monday, I refused, and said that was not going to fly. I needed to have an appointment with a different doctor, and confirmed today. Btw, I feel so badly for people who have any optimism and sweetness in them, for they would get strung along even worse than I. Long story short, I have an appointment with a doctor in Redondo Beach on Monday. For those of you unfamiliar with L.A., that is almost 30 miles from where I live, which btw, is a joke. There are easily 500 podiatrists within a 30-mile radius of Hollywood, CA, and I'm going to have to drive to Redondo Beach, and hopefully, there won't be another glitch. I'm done with these bastards after I get this procedure done, I wouldn't wish them on my worst enemy. I'm writing this after a long work day, in prayer that I save one person the plight I experienced.