Saturday 18th of March 2017 12:03:41 AM
It seems that whoever runs the billing department at Hanover has never heard of customer service. In the past, I've been buried in premium revision notices, refused a refund of an overpayment and been double billed. The most recent action is the best example of how little Hanover thinks of its customers. I received a bill for my car insurance, I prepay the entire year and the premium is around $3,000. The payment was due on 12/31. I scheduled the electronic payment for 12/31 and could see it would arrive at Hanover on the next business day, granted, one day late.One week later, I received a cancellation notice from Hanover demanding payment of a premium they had already received. Now I get to waste more of my time dealing with these buffoons but I have a better idea. Apparently Hanover doesn't know there are other insurance companies out there that value their customers and this type of "customer service" is all the encouragement I need to change insurers. As for customer service, there is none. To quote them, "Your agent is the best source of information about this notice." Amazing since the notice didn't come from my agent. Avoid these people like the plague.