Thursday 13th of September 2018 09:30:07 PM
I provided the paperwork/death certificate as required noting to return the death certificate to me. The representative told me the death certificate would be returned to me in a couple of days and the check would take 7 to 10 business days. Gerber Life received the 2nd day delivery of this paperwork on 12/17/2018. After checking with them to make sure of receipt, I was again told the check would be sent in 7 to 10 business days but the accounting staff would not be working on 12/24, 12/25, 12/31, or 1/1/2019. On my 3rd (third) request, I was told the death certificate had already been mailed back and must be delayed due to the holiday mail. I was also told at that time it take 10-14 business days for the check and that the accounting department only worked 1/2 day on 12/24, out 12/25, only worked 1/2 day on 12/31 and out on 1/1/2019. When I advised the rep that I had been told 7 to 10 business days, she told me that I was not told that and that it was in the record I was told 10-14 days. When I told her I was given that information on two occasions, she told me that wasn't what was on record. At that point I asked to speak with a supervisor and a young man spoke to me and apologized for any inconvenience, that everything had been received/approved, and the check may go out on 1/4/2019. As of tonight, 1/10/2019, I have not received the check and the death certificate was returned date stamped by the post office on 12/31/2018. Although some of the representatives were very polite, information provided varied and it appears Gerber Life is in no hurry to pay claims in a timely fashion.