Tuesday 7th of November 2017 07:04:18 PM
So I wanted to email you about the horrible experience I had today with your company Geico. First I wanted to allow you a little insight as to the dealings I’ve had with your company in the past. I’m a finance manager at a car dealership and I’ve worked with your company hand-in-hand for over 17 years and referred hundreds of customers to your company. On November 1 I decided to get some quotes for my father for new insurance Policy. I called the Amica, Nationwide, and Geico. Geico was the cheapest. I was quoted $243 down and $243 a month and accepted that policy. On 6 November I received a letter in the mail stating that the policy would now be $408 per month. On 7 November call and told Geico that I would not be willing to pay that amount and Would in fact be looking for another insurance company and be cancelling the insurance policy. I did in fact find equal insurance from Nationwide for the same rate that Geico had originally Quoted me for which was $243. Because Geico decided to mail out correspondence about the increase in rate instead of calling or emailing me and giving me the opportunity to decline I feel as though the six days that it took for me to find out about this increase did not allow me the opportunity to make an educated decision. Had I been given that quote from the beginning or had I’ve been giving the change in the quote the same day or the very next day I would’ve cancel immediately. But because Geico did not inform me by phone or by email and instead they mailed out that information it took six days to receive. I don’t think it’s fair that I’ll be charged $12.44 which is the prorated amount on $408 which is the amount that I never agreed to the refund that was issued back to me was $172.82. I think this is very unfair and I believe that I am entitled to a full refund. Not to mention the rudeness that I encountered when I spoke with one of your supervisors by the name of Simon **. I spoke with him today November 9 at 11:20 AM. To be a supervisor he was very rude and continuously Cut me off while I was talking. I would definitely welcome you to go back and pull that phone call and listen to the way your manager speak with your customers. I’m a very unsatisfied customer and I sure hope your company does the right thing and refunds me the $74 that you kept from me without giving me the proper opportunity to make an educated decision based on prices. Considering the fact that I did not blindly go into insurance with Geico. I was comparing rates and the only reason I signed up for Geico was because you beat out the other companies. I would really appreciate if you could have a manager or supervisor to call me or email me back or simply refunding the rest of my deposit. Thank you.