Saturday 26th of August 2017 01:55:09 AM
Very bad first experience. Not always good to go through a middle company (which is what Fiesta is). It was my first time getting car insurance, so I went through Fiesta Auto Insurance in Madera. I paid my first monthly payment and starting fee of $200. Things went normal at first: I got my next bill in the mail, went in and paid it off three days before the due date and also upgraded my insurance policy for a total of $138. Two weeks later, my insurance was canceled because Fiesta never submitted my payment to Reliant General, the company through which they were giving me insurance. My bill for my next payment never came in the mail... It took a while before I found out I was driving without insurance.I went into Fiesta and the first worker put the blame completely on me. He tried to send me on my way, but I refused. I spoke to a second worker and started a new policy for $79. He did give me $63 back because my last policy didn't work. At this point, I still believed the last policy cancellation was my fault. I then received a cancellation fee in the mail from Reliant General for $45 along with a warning for "collection proceedings". I would later receive a verbal warning "We will send our collectors." After some investigation, taking time and energy out of my days, I finally found out the fault was on Fiesta. To this day, no one has admitted fault and apologized for it.Over the next two months, I tried to get in contact with the manager/accountant, Andrea, (who actually works at an office in a different city, Dinuba), to fix my $45 cancellation fee. In the last few weeks, I was playing a little game of phone tag with her, as she would never call me back. Andrea finally did part of her job and contacted me. She never admitted mistake or apologized, but when asked why my payment wasn't submitted, she simply stated, "I don't know why." Also, she decided not to pay my $45 fee, telling me that the $63 refunded was meant to pay that, although I also had to pay $79 for a new policy through them and she knew the failure to submit the payment to Reliant General was the mistake of her company.Even after all the frustration and being cheated out of some money (paying $45 cancellation plus $79 for a new policy), I cannot break away from my current Fiesta policy as I have invested too much money already. Extremely bad first experience. I was expecting something completely different. At least I didn't get in a car wreck during those 2 1/2 weeks I was unknowingly uninsured.