Thursday 11th of January 2018 07:48:14 PM
I filed a claim on my homeowners insurance back in April of 2017 for someone breaking in our home stealing everything and vandalism. The Charlestown police department let these people stay in my home while my family and I had to stay at my sister's until I got a protection order against the perpetrators to have them removed and it took me 10 days to do this. They stole 20,000 dollars worth of stuff. Clothes, shoes, electronics, appliances and damaged our carpet with motor oil, carved curse words in my kitchen floor, cut up all of our mattresses, put holes in my walls and a hole by the attic access door. Estimated between damages and stolen belongings to be 25,000 dollars.They sent one check in September for 5,000 dollars to replace belongings and just sent a check for 5,000 dollars for repairs for damages 2 weeks ago. I had to do statement after statement under oath as well as going to a local law office and do a statement under oath with all the evidence I provided and a court recorder. This company is ridiculous on their processes. I called and called, left voicemail after voicemail with the adjuster and investigator many many times and after that 6 months later they finally send a check. Because of this I couldn't catch my house payment up because the perpetrators stole my bank account information, my social everything, I am now facing foreclosure with a sheriff's sale. I wouldn't recommend this company not even for doggy insurance, even rat insurance if it was possible. They are a joke and absolutely unprofessional as well as ridiculously slow in all processes.