Tuesday 24th of July 2018 11:45:38 PM
I usually don't take the time to write either negative or positive reviews. I am one of those customers who just deals with situations as they unfold, and can usually work with different circumstances. However, I feel the need to share my absolute terrible experience. On 6/25/2015 I submitted an application through Ehealthinsurance for coverage through a provider. After reading additional reviews on the selected coverage, I decided it wasn't right for me. I looked every on the website for an option to withdraw my application, but coincidentally ,that option doesn't exist. So, to my dismay I contacted ehealthinsurance to withdraw my application. I was notified by the representative that I needed to fill out and fax a form back to them to withdraw an application that I submitted less than an hour ago! Ok. Fine, I accept that, even though it makes no sense. I completed the form and faxed it to the number provided on 6/26/2015 . I then followed up with a call to EHealthinsurance to verify and was assured everything would be taken care of and my application would be withdrawn. Fast Forward to 7/7/2015. I received an email from the insurance provider that my policy payment was overdue!!! No way, I thought to myself, I withdrew that application. After a call with Ehealthinsuracne, they notified me that the fax number was not the correct number the form needed to be sent to!????? I decided to cut out the middle man. I called the carrier directly, and they confirmed they did not receive a request to cancel the application. What is the point of acting as a middle man if you cant even relay information??? I was now told I needed to re-fax a hand written letter to a new number to CANCEL MY POLICY. That's right, I now have an active policy that I am past due on, that I need to cancel. Awesome. After faxing the letter over on 7/7/2015 and speaking to the provider rep, I was assured it would be cancelled and that would be the end of it. Until today, when i received an email from Ehealthinsurance, saying my Credit Card on file was attempting to be charged for the policy premium?!?!? Ummm what???!! From the start this has been one giant mess. NO ONE knows what is going on. Sure, they can get you rates, and take your money quickly and efficiently, but heaven's forbid you want to cancel, and not pay them, well BE PREPARED for the good old fashioned' okey-doke. Do yourself a favor, do your homework, and avoid this like the plague.