Monday 26th of September 2016 02:20:25 PM
Be aware! This company is a complete rip-off! $200+ alone on "Broker" fees, which I had no idea what it meant, to do business or deal with an insurance "Broker"! My fault for not doing my homework on this company! First off, when you call, you get a really great quote, which seems very reasonable based solely on car insurance policy. But you can search for deals yourself and pay just a little more for policy without any extra fees! Of course, they never mention extra fees over the phone! You walk in the office, assuming you are starting a new policy based on or at least around the quote given. Once there, agent sparks up a nice conversation. Oh how many kids do you have? How long have you been with your boyfriend/husband? Aww, how old is your little one? Then after talking about work and the weather, you find out the actual rate of policy is actually more than what you were told. Ok fine, let’s proceed. Then, all the forms are gradually being presented for you to sign and by the time you're nice and comfortable. The Broker fee agreement is quickly snuck in there among the other forms! Bam, you signed without reading the complete document! I did mention to agent I have very little knowledge of insurance policies/agencies, and even after numbers didn't total up, I question, "Wait, what is this fee? Is this all included in policy?" She says, “Yes, yes, I'll explain.” Whatever! She never broke it down to explain fees! They even highlight with marker the total of the term policy and monthly payments. So like a dummy, I assumed those little extra fees "I" brought up myself were included within the highlighted numbers since policy was higher than first quoted. So after the long talk and back and forth, agent going to the printer, receiving advice from her manager, by the time, that "Broker fees agreement" is quickly in front of you. You're just signing away! I wish I never called them for a quote. It was clearly a big mistake! People don't do business with Cost-U-Less! Because it will actually Cost U More!