Friday 30th of September 2016 11:48:29 AM
I had extreme difficulty getting through to anybody live and was on hold for 25 minutes. My MECHANIC had difficulty getting through at all one day to place my claim and on the 2nd day, he was put on hold as well. After 10 minutes, he simply had to hang up because his other business lines were ringing. He called me, gave me all the info and asked if I could call and place the claim. Although the representative on the line was polite, he was ready to write me off about my not being the mechanic but suddenly changed his tune when I told him I had all the mechanic's info. Imagine my extreme surprise and dismay that after all that crappy experience, my claim is not covered! You need to change your erroneous commercial where it says "with CarShield, you can avoid costly auto repairs!" HA! Not true! This repair will cost me almost $500, thanks to CarShield! What do I even have CarShield for anyway? Pay all that money just to pay for all my expensive repair! For what we pay, EVERYTHING should be covered above a certain amount! Ludicrous!