Sunday 3rd of February 2019 03:36:27 AM
Edit: Shawna from BOLT was able to help me out with my situation explained in my previous review below. She dealt with CNA and resolved all the outstanding balance that I had, so finally, I do not owe anything to CNA and my policy with them is cancelled. So, from 1 star review to 4 stars only for Shawna. Old review: Briefly, in my experience, this is a very unprofessional company. It is not familiar with products it sells, the customer service level is zero, you never receive the promised call backs or e-mail confirmations. I lost almost twice the amount of policy because of their mistake, for which they did not even apologize (forget the compensation). I contacted BOLT because from my online review of the prices on workers comp, they had the lowest one. My state does not require me to have workers comp, but some of the outs of state companies that I work with, do require it. So I got it just for the documentation reasons, the cheapest one I could find. BOLT representative advised me that if I register an LLC, I can save almost half on premium, because, according to BOLT representative, the premium for LLCs in Florida is based of minimum payroll amount of 25,000 and for sole proprietor it is 48,000. So I registered an LLC and got the coverage through BOLT with CNA. A year later, after the audit, I receive the corrected amount of the premium which is twice as high. I call directly to CNA to inquire about the raised premium. My payroll shown on the audit was below the 25,000 minimum. However, CNA advices me that the minimum payroll amount for Florida is actually 48,000! I call BOLT and ask the same thing. They, again, tell me that minimum is 25,000. After going back and forth several times, it was clear that BOLT had outdated information. Because of their mistake I lost money on registering the LLC, which I did not really need and now owe twice more for the coverage to CNA. But this is not it. After I found out how much really the workers comp will cost me, I decided to cancel my coverage. That was in the end of October 2014. It is January 20, 2015 today and the coverage is still not cancelled. I called BOLT at least 10 times about it and every time they give me new deadlines, but when I call CNA to see if the policy was finally cancelled, they tell me it is still active and they do not see any requests from BOLT to cancel it. In conclusion, I have to mention, CNA is pretty good, as long as you are not dealing with them through their agents that have no clue what they are doing. I will also be submitting the official complaint with several organizations like BBB seeking the compensation from BOLT for my losses. I do not recommend BOLT to anyone.