Tuesday 15th of August 2017 04:25:36 PM
I inherited Jeffery Mayhew American Family Insurance while branching off on my own path from my family. The customer service was polite, humorous, and generally a pleasure to deal with. I had them when I moved out on my own, got my own car, bought my own home and generally became a young adult. Through poor life choices and hard times, I have to admit that I got a speeding ticket or two, and my insurance fell to the wayside when it came down to a roof over my head or food on my table once or twice over 6-7 years. Yes, I've been irresponsible consumer while growing up on occasion.And one day - I go to pay my bill, and two weeks later, my check comes right back on home. Why? Because they canceled my coverage, and never bothered to notify me. If I had gotten a heads up I would have made it an immediate priority. Oh well, ultimately this is my bad, I wasn't following my bills close enough. So I call in. Sure, they can get me signed up again, but my $145 car insurance would go up to $260 a month for six months. Damn, that blows, oh well, lesson learned right? Won't make that mistake again. Okay, sign me up, the next six months are going to blow chunks, but you reap what you sow.Month two rolls around, I get T-boned. Man, glad I have insurance. Takes a while with some bumps in the road, but they're still pretty pleasant to deal with and it gets taken care of without too much screaming and crying. I call in to pay my bill each month, always early now, see? Lesson learned. And each time, the rep confirms, only 5 more months, 4 more months, 3 more months - so on - until the monthly goes back to my sweet $145. Even assuring me that the accident wouldn't impact my monthly bill. Finally, a cute little bell chimes on my phone to remind me, as they asked, to call in to get my insurance reduced.BIG OL' FAT NOPE. Oh? What are you talking about? No, you're locked in at the $260.00 rate for the next three years. Oh you were consistently told otherwise? I'm SO sorry to hear that! Can you get a refund on the bill you just paid yesterday? Oh, wow, Sorry about this, but we just CAN'T swing that. You're dissatisfied? No, we don't have a complaint or dispute process, SORRY!I am a 23-year-old female, I have been living on my own since 16, I'm a freaking adult, but this ** is still hard on my salary. I'm so hurt and feel utterly betrayed that they would so blatantly do the bait and switch after I loyally decided to stay with the company for a ridiculous amount of money for half a freaking year. And there's nothing I can do about it but write this silly review and move on. In summary: Yeah, I'm ticked and more cynical for my experience. But they do have some polite reps, even if they're not being honest. It's just utterly disappointing that they refused to work with me despite my loyalty. Goodbye Amfam, you lost a lifer.