Thursday 11th of October 2018 01:54:31 PM
Beware if you are considering renting from this place. Their rates and selection seemed competitive, but the problem for us came after we experienced some accidental damage during the rental. For minor damage to the skirting, American Dream Vacations sent the claim to an outside company who then sent a demand for $4,636.14 to repair the unit. After a call to Kim at American Dream Vacations to complain, the claims company cut the demand to $2,308.91. Within a few days, I received a call from the claims company saying that my insurance company denied the claim and asked for a credit card number to pay the balance. I then called my insurance company who said that they had not even been contacted by the claims company. Oddly, the estimate went back to the original $4,636 amount when my insurance company became involved. (And I wonder why insurance rates are so high..) I have relayed my concerns to American Dream Vacations, but they seem to be standing by their contracted claims company and their questionable practices. The management of American Dream Vacations was not helpful, even defending their high estimates. In my opinion, even the lower estimate is high for damage that in no way impedes the use of the trailer. It seems that they are trying to make the repair process a very lucrative venture. Thankfully, my auto insurance did cover this, but many policies do not cover damage to rented trailers at all. My advice is to check with your insurance company first, then rent from pretty much any other RV rental company under the sun.