Wednesday 22nd of March 2017 06:44:44 AM
So rather than writing out my story, I'll pot the letter I sent to them and you'll get the idea.I would just like to express how highly dissatisfied I am with your company. My grandfather, Mr. Marion **, had a policy with your company. On Aug. 16, 2012, I was driving his car when a young girl ran a stop sign, causing me to run into her. I was not at fault and the girl takes full responsibility. Unfortunately, they were uninsured. My grandfather had been a loyal customer with you guys so he figured it would be no big deal to get taken care of. Let me tell you, these last few weeks have been a total nightmare. We've been working with a horrible, rude, arrogant representative of yours named Nathan **. He needs to change his voicemail. "If I do not call back in 24 hours, please hit 0 to go to my supervisor." Not once were we called back within 24 or even 48 hours. It took at the very least three days. Is this how you want your company to be represented? On the phone he was completely inconsiderate and rude. Everyone I talked to told me that all I have to do is report the accident to you guys and you guys are supposed to do the rest. Nathan ** couldn't be bothered to do so. He told me to call the insurance the other people had listed. I spent hours on the phone only to find out they weren't covered. When I call a company I'm paying good money to, I expect to be treated with respect. My second time speaking with this Nathan ** he said, "And uhh, how can I help you?" in the rudest tone. It was completely inconsiderate. A few days later your company sent us a later to a Mrs. Marion **. Again, are your records so bad you do not have my grandfather down as a man? My grandfather and myself also spelled my name out to your representative more than once. Instead of the correct Cheyenne **, I'm referred to as something along the lines of Shyan **. Am I yet making a point of the horrible treatment we've received? So after not doing anything for the last several weeks, your company finally sent an appraiser to look at the car. We thought that we were finally getting somewhere. We were so wrong. Your Nathan ** called my grandfather today to tell him that not only are you not going to do anything, you are dropping our policy. Had your company, especially this Nathan **, treated us with a little respect, it would have never led up to this email. We would have been more understanding. I hardly ever use his car, so naturally I wasn't listed as a driver. I do not have insurance because of the infrequency that I drive. I'm stunned that you are not doing anything. I'm so sorry my grandfather choose this sad excuse for a company. He left a wonderful company, Geico, to go to your company. They are a company you should look up to. When something happened, they get it done no matter what. So through all of this, telling us to figure it out, providing the poorest customer service I'd ever received and wasting our time, what exactly was my grandfather paying your company for then? Trust me, I will be telling everyone how horrible your service is. I have several friends with your company that know this ordeal we've gone through and that are currently looking for new providers. I do not expect a reply because apparently, that is your company motto. I halfway don't even expect anyone to read this. In a perfect world, I would get a reply with a wonderful apology and this Nathan ** to be reprimanded, if not fired as he deserves, but unfortunately, your company doesn't live up to that.