Friday 16th of September 2016 05:46:09 PM
November 2018, my husband passed away from a sudden heart attack. I submitted the Critical Illness claim to which the paperwork clearly states to submit a death certificate. I submitted all paperwork forms asked for on December 11, 2018, via email. Now have been told by 4 different representatives that I have to submit a Medical Examiner's report, discharge papers from the hospital, and the cardiologist report.My husband died of a sudden heart attack at the hospital, he was not discharged, he did not see a cardiologist because he did not know he had a heart issue. He was not taken to the medical examiner's office because he was an organ donor and the doctor at the hospital was able to determine that he had a heart attack. It is clearly documented on the death certificate.I've had this policy for 4 years and have several other policies with Aflac for at least 18 years. I have never been given the runaround or had to go through so much red tape in the past. I feel all these hoops I am jumping through is to prolong and not pay for my claim. Best believe, I will be canceling all policies with Aflac. Aflac will deduct their premium each month but do not want to pay when a claim is filed. I am disappointed and disgusted with this company. I had to give this rating a 1 star. Wanted to rate 0 stars.