Friday 19th of October 2018 10:19:25 AM
The process to start the policy was so smooth and easy and I was happy that my wife and I would finally be able to visit the dentist. Well, not everything was as perfect as I imagine it would be. I asked the representative who called me when I requested a Dental Plan through their website, that I specifically need it a Dental Insurance not a reimbursement or supplemental plan. He assure me that this was the kind of plan I needed, that everything will be fine, that I will be able to see a dentist in no time.So, days go by, I receive my id cards in the mail and off to the dentist I go. First thing the receptionist look at the ID card and look at her coworker, with that WTF face. That worried me immediately. She couldn't find a group number, so she could verify my insurance. I called Aflac, they state I don't need a group number, because of whatever reason that didn't even made sense to myself, imagine if I explain that to the receptionist at the dental office. Back to the dentist office. The receptionist ask for the card so she can try to call Aflac directly, she calls the number on the back of the card and guess what? Yup, you guessed it right. Aflac automatic system said it will take about 2 and a half hour before a representative could be in the phone to verify.As I write this review I am waiting for someone from the Customer Service Department answer me, because immediately after I say I want to cancel the representative told me I had reach the wrong department that he will transfer me. Another lady answer, after one hour waiting, she also said I reached the wrong department. How long had I be waiting you ask? 3 hours 10 minutes 11 seconds. I guess they want me to get tired of waiting and hang up, or for 5pm to come so the call drop and I be obligated to call tomorrow again and wait another 10 hours for someone to actually help me with the cancelation. If you want to try their services and see if I am lying, go head. But I will never recommend Aflac to anyone. At least not their Dental plan.