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Universal Direct Online Insurance Reviews

Company Name: Universal Direct
Phone: 8446339900
4.8 
Overall average rating of 4.8 out of 5, and the percentage of positive recommendations 93 %
My experience is awesome. Customer service is very helpful the answered all my questions. The website easy to maneuver through to create my quote. And as a first time home buyer be made my experience of shopping around for home owner insurance real easy.
Simple, fair, and convenient quote.
I was shopping for the right price and found this service effectively the best for the price
Renewed my h o policy. Fast and simple. My premium actually went down and my coverage went up!
Easy to use online quote.
Company Inside agent was very professional and patient to find the best policy protection for my specific case as well as informing me of actions I could take to decrease my premium. She followed up and kept in communication with me and answered all my questions during the enrollment process.
Jasmyn Williams was very pleasant and helpful. She made my experience shopping for homeowners insurance very stress-free. She went into detail for things that I did not understand, and I really appreciated that. I wish that more representatives were as professional as she was. Thank you, Jasmyn!
The easiest part of buying my new condo was definitely getting the HO6 insurance. My agent Jasmyn Williams is wonderfully responsive. She patiently explained the details I needed for the wind mitigation inspection. She is kind, thorough and respectful of my time. Thank you, Jasmyn.
Easy to reach when called
Easy online application, friendly, and affordable.
Very easy to work with. Priced right to fit my budget. Thank you so far for the great service.
Fast prompt courteous,great company.5 stars
Jasmyn answered every question I had and provided peace of mind by explaining the policy.
I was shopping home insurance for almost a month this is the only one was clear understand what you getting inbto
The agent was very informative, thorough, and sensitive to our needs. I would highly recommend at least taking a look.
every thing went smoothly
Fast quote. Started process online but quickly spoke to an agent, Kevin who went over my options and sent proposed policy in the time frame promised. Thank you
I have never dealt with a company that has a mission statement about customer service but goes out of their way to have the worst customer service ever. They always say they're going to call the very next morning but they never do, if you send an email thru their website they say they'll contact you in 3-5 business days but they never do. I've never gotten credit for my alarm system so they said send in the certificate and I did, still nothing, then I received a renewal from them so I asked about the credit for my alarm system and still nothing. The response from universal Direct is a lie, I submitted the correct document.
Derwin worked excellently with us to put the right policy at the best price in place for our Tampa condo. appreciate his thoroughness!
answered all my questions and very helpful
Quick, low rates & good customer service by phone and email.
She was wonderful and she coached me through the whole process.
Very easy to work with and great rates
Good services!!!
Jasmyn William's is so awesome and truly caring. She looked into my policy after I got different dec.page on my policy she saved me money and was so efficient and responded immediately. She deserves all the best and her management team should know that she is reason the consumer/customer stays with a co.her excellent customer care is truly the best!!!!!! Thank-you again Jasmyn YOU TRULY ROCK....CAROL SOSSI
My calls and emails were answered promptly by Matthew Benefield. The rate quoted was very competitive, and I feel comfortable with the coverage.
GREAT CUSTOMER SERVICE SKILLS
you will not regret it!!! I have had such a hard time trying to get affordable home insurance all because of the age of my home. I mean others wanted to cover me sure but for a price TRIPLE than what I got with Universal Direct. Every storm, every tornado watch I was so terrified something would happen, knowing if it did how screwed I would be. Some people were like " why didn't you just get the insurance through this company or that company" why? because the amount they wanted me to pay would have been a financial hardship for me, like fingers and toes and maybe a leg! Some how a Universal direct ad popped up on my FB page and I clicked it. Color me surprised. It was so freaking easy. The coverage were more than other companies offered, the didn't penalize me for my dogs (I mean we are on a good bit of land why wouldn't I have dogs) , they didn't penalize me for the guns in my home (others considered them a liabillity..I mean really..what do they protect their home with a chihuahua??) Then the quote I got I cried literally!! It was so affordable and it took such a load off my mind to know that I could finally afford home owners insurance. The payment options were convenient as was the down payment. if they did auto insurance I would be all over that! Use Universal Direct! You want easy and affordable? USE UNIVERSAL DIRECT!!!!!
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