Thursday 25th of January 2018 04:50:45 AM
Bought the cancel for any reason insurance with this company to insure my trip to Alaska. We were going to fly to Alaska, rent a car and stay in hotels for 17 days. About a month before our departure date we decided to cancel our trip. We notified TravelSafe and all of the hotels of our plans to cancel. We were able to cancel all of our hotels without penalty because we canceled outside of the penalty window. The only thing we asked TravelSafe to reimburse was for our unused airline tickets. Here's the gotcha! TravelSafe denied our claim because We did not call Alaska airlines and let them know we were not going to fly. I did not call Alaska because these airline tickets were non cancellable. Since the tickets were non cancellable, it never occurred to me that I would have to call them to say I was not going to fly. Our claim was denied because of this. I find this very sleazy to say the least. From a money standpoint it would have made no difference whatsoever if I had called Alaska. I believe many people probably get caught by this technicality. This seems like a sleazy company to me. Anyway, for all of you who maybe reading this, be aware YOU MUST ALSO CALL THE AIRLINE even if you can't get any money back.