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Travel Insured Online Insurance Reviews

Company Name: Travel Insured
Address: Travel Insured International P.O. Box 6503
City: Glastonbury
State/Province: CT
Postal Code: 06033-6503
Country: United States
Phone: (800) 243‑2440
Website: www.travelinsured.com
2.8 
Overall average rating of 2.8 out of 5, and the percentage of positive recommendations 0 %
Great customer service and they are always very helpful whenever I need help or have a question about the service. They are a great company to do business with. The claims processing time is very rapid and simple. They had my claims in the system the same day I filed them and they were very courteous during the whole procedure. This company has a great value for the product you are getting. They are a great company altogether and they will always try to find a great price for you. It is very easy to cancel your policy if you need to. You just call them at the number and tell them that you need to cancel. The process should be simple and drama free.
The customer service agents were pretty friendly. They were also pretty knowledgeable on the travel industry. But I did feel like she was trying to get me to purchase stuff I didn't need. I was pretty happy with the service I got for the price I paid. I didn't feel overcharged at all. But I did find out afterwards there were a few places I could have paid less.
Read reviews on other sites. They ask for hundreds of pages for documentation but never pay claims. They should have their license removed for FRAUD. They want cruise receipts but I told them there was no cruise. They just keep premiums but don’t pay any legitimate claim. They should not even get a star.
I found their customer service to be extremely helpful. In my time of need they directed me to what I needed. They were extremely sensitive and worked with me. They were great. I was satisfied with the processing times of my claim. It was done in a timely manner. They didn't waste my time. I am very happy with the value. It was everything I wanted and more. Their customer service alone made it a great value. You don't always get what you pay for, but in this case, I got all I paid for and more. I found them to be extremely helpful in this department as I stated before. They truly made it their business to make it an easy process for me.
I would not do business with Travel Insured again! I have been a customer of theirs for more than 10 years and have had more than 25 travel policies with them. I always thought I was covered and felt secure with them so I would recommend them to others. What a total deception, the one time I had to file a claim with them they did not pay. I had paid more than $2600.00 on a cruise and a week before I left my aunt had passed away. I canceled my cruise and filed a claim. I sent all the required documentation to support my claim. This is when I found out that they were not the company I thought they were. They refuse to refund me a dime. I forgot to mention I am a USAA member. That's why I felt safe using them. To my surprise and disappointment I found that Travel Insured will find any reason in the world not to pay a claim. I will never use them again and plan to spread my story as far as I can. Don't use them!!!
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