Sunday 4th of November 2018 12:12:38 PM
I'm a consumer, have good credit and have no accidents and have been with several insurance companies because I always shop around for a good deal. When Allstate rewarded me $100 in one hand and raised my 6 month premium $120, I decided to use "The General" for the first time as it saved us $20/month.Worst insurance experience ever. Thankfully it only lasted 6 months. Let's face it, you don't contact your auto insurer too often, BUT when you do you expect prompt, courteous, and competent service and 24/7 help. Don't expect this with The General. The staff seem be work from home employees who are untrained, un-knowledgeable, who will lie to you to get you off the phone, or out of the online chat. If you get a supervisor, they are not customer service oriented at all, just plain rude and unhelpful and do not follow through with promises.So if you want to save a few bucks, and never deal with them go ahead, but I prefer a company that treats the buyer with respect. And FYI read the small print, I have never been with an insurer that charges a 10% penalty to cancel a policy because we were unhappy. Guess that's how they pay for the Shaq. You get what you pay for! Hands down the worst Insurance company in my 30 years of having car insurance.