Saturday 12th of August 2017 06:47:18 AM
I was told by the agent that signed me up for STD/LTD insurance that I could continue my policy should I ever leave my company. I have made several calls, sat on hold for hours, literally and gotten a different answer from each person I finally do get the chance to speak to. I received a letter this week stating that I was not going to be able convert my policy since I had not had the policy for at least a year.I specifically went over this point with more than one agent/broker when I purchased the policy as a condition that I would purchase it and was told several times it would be no problem. This company puts the screws to people when they are in need and it is very, very wrong! I plan to pursue this with legal counsel without end! Agents tell you anything and are not held accountable for their false statements. Terrible customer service... They do not answer their phones, and no one has any answers. The hours of operation for the office I have been trying to reach is only open 10 AM to 2 PM, really? My lawyer is on the ready.