Overall average rating of 3.6 out of 5, and the percentage of positive recommendations 41 %
Tuesday 7th of March 2017 04:19:33 PM
The UI is slow. Page submissions are slow. There is an option for adding another plan, but you can't actually add another plan. Attempting to do so forces you to start all over. You have to purchase each plan separately. You can't tab from one field to the next. If I already have an account I can't just add a new device, I have to go through the entire purchase process.
Monday 16th of April 2018 05:26:26 AM
Worst website, I have 2 kids that need cromebook insurance. Put the first kid through after getting bumped off the registration several times, the next day I wanted to add kid 2 to the plan can’t find an add button or menu item that will let me do it. Figuring I missed it or something I called support, only to be told that I would have to use a different email address and set up a second account. Now I have to manage 2 different accounts for the next 4 years, I’ll bet my kids could build a better site.
Thursday 6th of July 2017 12:06:34 PM
The website wouldn't let me purchase the insurance, even though I clicked on it several times. I called the customer service number, and no one ever got back to me (over 48 hours, now). I finally was able to purchase the insurance, but heaven help us if we actually have to do a claim! This company's customer service and website stink!
Monday 9th of July 2018 05:41:39 AM
it was great, fast, decent, easy
Saturday 24th of February 2018 06:37:48 AM
I've only just purchased this so I have nothing to review about it. I could do a review if I ever have to make a claim.
Monday 7th of January 2019 12:49:37 AM
School provides computer so purchase date on form is irrelevant and causes some confusion with people signing up. The choices from drop down menu's is extensive which requires research on the student's computer which can be cumbersome. A specific listing for a specific school, highlighted etc. could provide much more clarity for parents.
Tuesday 26th of February 2019 01:55:43 PM
Securranty was very easy to use and understand. I would not hesitate to use it again for other products that I own.
Saturday 3rd of November 2018 02:00:58 AM
The process was quick and easy to navigate through.
Tuesday 31st of July 2018 01:02:40 AM
Great site to deal with
Sunday 27th of May 2018 01:00:51 PM
Horrible all around. Charged me before processing my claim, then denied my claim and told me it would take 5-10 days to get my deductible back. Now I can't get anyone on the phone...
Monday 11th of December 2017 03:43:09 AM
It was a easy buying experience and the price was great
Wednesday 25th of July 2018 07:20:38 PM
very poor system I had to try SEVEN times to place the order. NO phone service-constantly put into message system-whether for customer service OR sales-THEN NO ONE CALLED BACK!!
Tuesday 11th of December 2018 01:40:53 AM
Just when i try to doing purchase the insurance something happened in have to star again
Thursday 27th of October 2016 11:54:21 AM
It was easy with out any glitches
Thursday 24th of January 2019 02:24:57 AM
It took a little bit to set up a password.
Wednesday 13th of February 2019 04:07:58 AM
I called because I wasn't able to pay. After 30 minutes on the phone with no suggestions he said he was going to call me back and he didn't
Monday 15th of May 2017 08:03:33 PM
Very convenient and easy to use.
Sunday 16th of April 2017 08:00:52 PM
Tried to do it online--no go. Called the number. The first girl couldn't put my information in after 20 minutes. "Bear with me" for 20 minutes just doesn't cut it. She transferred me to Arrie. Who was excellent. Everything done in 2 minutes including confirmation emails.
Thursday 21st of December 2017 04:53:19 PM
Great service. Always answers any concern.
Friday 16th of February 2018 06:37:36 PM
Too many emails, but not the complete information about my transaction
Saturday 16th of March 2019 12:47:47 PM
Easy to join and affordable!
Friday 28th of October 2016 09:09:27 PM
Website was not very functional for me.
Saturday 31st of December 2016 01:33:11 AM
This is my first time working with your company. and hope to have a great expierence.
Saturday 9th of September 2017 08:15:38 AM
It was an easy transaction with no glitches
Thursday 20th of December 2018 11:29:04 AM
The website was malfunctioning and I got tired of having to keep trying to get in, I called them and shortly thereafter it worked. Hopefully I bought this insurance for no reason, but if I need them, that's where the rubber meets the road..... will my product get fixed properly and timely?..... I hope I don't have to find out. {
Saturday 11th of August 2018 09:34:50 PM
Made a payment error late at night,so I sent them an email. They responded promptly with clear directions the next morning. I was able to successfully & immediately fix my mistake. Helpful, prompt & simple!
Monday 5th of December 2016 02:33:46 PM
I kept filling out the required information, but it each time I hit submit, my information kept getting deleted. Took me three times to complete the registration process.
Friday 8th of February 2019 08:20:30 PM
Buying packages was easy but still don’t know about the important stuff like claims yet. 3 stars until experience causes otherwise.
Friday 2nd of March 2018 11:47:52 PM
It was easy and fast to purchase the insurance.
Wednesday 16th of November 2016 03:19:41 PM
User friendly. I haven't the chance to use, devise, I'm insuring, however, thus far, no complaints, here!!!
Wednesday 11th of October 2017 01:47:48 AM
The site was easy too use.
Thursday 20th of July 2017 04:38:24 AM
It is great policy to have for students and definitely worth the money!
Tuesday 16th of May 2017 06:18:43 AM
I could not open the link I was given by my daughter's school. I emailed customer service and the problem was immediately fixed, but it was such a hassle getting to that point.