Tuesday 28th of February 2017 11:08:01 PM
When I paid for the policy, I asked the rep to email me both the EFT & Credit Card forms. I wasn't sure how I was gonna pay. I originally paid with EFT, but the account number was wrong and it didn't go thru. I was not notified by SBLI that my payment didn't got thru. I kept receiving reminders to pay by credit card. Thinking I'd already paid via EFT, I replied with email telling SBLI to stop sending the credit card emails. I got an email back saying "does not want". Which got me to thinking maybe SLBI thinks I don't want the life insurance. Maybe I should call them and find out. Sure enough SBLI thought I didn't want the life insurance. If I hadn't called I wouldn't have life insurance. Lastly, to make the payment I had to call SBLI's call center 5 times before I was able to complete the payment. I talked to 5 different agents and didn't not get all the information I needed to download the form (which was not found on the download document page - there is no "make the initial payment" document), enter initial premium amount & that it needed to be faxed back or scanned it (as a real signature was needed). It was very frustrating. Each call got me one piece of information. Thinking I was all set I hung up, but needed to call them back immediately to get next bit of info.