Wednesday 1st of August 2018 06:48:11 PM
I was involved in a car accident on July 23rd 2017. I was driving northbound on the I-15 in Corona CA in my 2009 Cadillac CTS when I was hit from behind by a SUPER DUTY TRUCK. I was in a stopped position in traffic. Once a beautiful car with low mileage and no defects. In short, about $7000 in damage was done to the driver side rear corner. Also, it should also be mentioned the entire bumper was torn, ripped apart and left hanging.The person who hit me called his insurer and took full responsibility. I was called by their insurer while still in traffic. Nick ** the representative from Geico Insurance advised me to go to the emergency room, after telling him I had broken my shoulder 4 months earlier, and took the full impact of the accident with this shoulder, by an instinctive move. I saw the other driver was going to hit me, there was no stopping him, all he could do is try to hit the corner of the car, rather than a direct front end hit which would have probably severely hurt all of us. When Nick called, I was having serious throbbing pain in my bicep, triceps and shoulder. I decided to go to the emergency room. I already knew what happened. I was advised by my orthopedic surgeon that this would eventually happen. The shoulder dislocated and then popped back in place.Myself, I was just a few days away for leaving on a trip to see my son in Phuket Thailand. I have a 3 month period in which to visit with him. My son is 10 years old. Because of the time constraints involved, I had to put the claim through my company, Liberty Mutual where I have full coverage. I choose to use Liberty Mutual’s repair shop for the car repairs because it was close, and I believed they would do the right thing. I should have gone to a certified Cadillac dealership, but felt I could trust them to do the right thing. It was recommended I go to Caliber Collision 9490 E 9th St, Rancho Cucamonga, CA 91730, by Liberty Mutual.There I spoke with **, a service representative. Here, all they talked about was how good they were, and HOW THEY would guarantee their work (909) 941-3466. Unfortunately, these were ALL miss-truths told to me to lure me in. They in fact did not guarantee their poor quality workmanship, and I had to take my inoperable vehicle to a Certified Cadillac dealership to pinpoint the problems, AND PAY FOR THIS WITH NO REIMBURSEMENT. (I picked the car up from Caliber Collision some 30 days ago.)I would advise all that may be reading this to GO TO A CERTIFIED DEALERSHIP OF THEIR CAR’S MAKE. You need the 3rd party in your corner, especially if you have a nice car. DO NOT TRUST LIBERTY MUTUAL /SAFECO INSURANCE or CALIBER COLLISION, because they do not have your best interest in mind, and will short cut you! Just read the reviews written about Liberty Mutual and SAFECO Insurance. They seem to rate in the high D+ to C range. https://www.consumeraffairs.com/insurance/liberty_auto.html.I would also suggest anyone who has insurance with Liberty Mutual or SAFECO Insurance, read all the reviews about these companies. They are not good, and there are MANY. I personally can do better since I pay for full coverage. (I was also hit by a drunk driver 2 years ago, my car was totaled and I suffered a T-spine fracture. Not one word from Liberty Mutual. It was a serious accident. Everyone was trapped in their smashed cars, and was taken to the emergency hospital with serious injuries.I had underinsured motorist insurance on my policy, the drunk individual was WAY underinsured FOR ALL THE DAMAGE DONE and this person is now serving a prison sentence. Liberty Mutual HAS NOT return a call on this incident either.) I’m starting to believe these people are just common criminals. (There is a reason why State Farm Auto Insurance has 40% of this market with no other company having even half this amount of customers.)There was a lot of damage done to my Cadillac. The guy’s at Caliber Collision, ** and ** boast about this being the location the dealerships bring the cars they can’t work on. This comment here, made me really think about the amount of damage done here. There was a lot of metal work that needed to be done. I trusted these individuals to do the right thing, fix the car to factory standards and test it to make sure everything worked. I live 125 miles from Caliber Collision today, and was moving when I brought the car to them.Since I was going on a 5 week trip to Phuket Thailand, then coming back for 10 days, then returning to Phuket for another 6 weeks; I choose to trust Liberty Mutual. I believed Liberty Mutual had a good reputation. From what I have read and seen, they seem to rate a 2 out of 5 in the various rating guides. And Safeco Insurance has the same low rating. I didn’t look this up until a few days ago. I am a little disappointed at the published reviews for both companies.To make a long story short, I returned and picked up the car on Sept 6th, 2017 and drove the car to San Diego. My flight was 25 hours long and usually involves 2 days with very little sleep. I arrived in San Diego and then slept for 2 days. It was on Saturday the 9th when I drove the car again and that I started to think/feel that something was wrong with the suspension, the car would rock violently on uneven surfaces. Then I realized the lights for the entire right side were out, brake, night, turning, etc. The car was illegal to drive at this point; which is reality. True or False: a car must have functional driving lights to drive on California streets and highways? Aside from the cost of any state or city citations, that of putting innocent citizens at risk, or needlessly damaging my good driving record.When I picked the car up, I noticed the truck lid was higher than it had been in the past. ** denied this, but I could tell right off there was a modification done. (Marvin K Brown sent me pictures of the non-factory custom modification done on the truck lid and lighting system.) It was in fact this modification that created the short that shorted out the passenger side driving lights making the car illegal and unsafe to drive. It is unfortunate that the individual representatives and Caliber Collision and Liberty Mutual (all of them) thought it best I drive the car across Southern California (illegally) endangering myself, my family’s welfare and any other individuals that might be driving around me. The actions of these individual was unethical, and I believe the coercive acts by these individuals to be a criminal.I called Caliber Collision on Monday Sept 11th, and did not receive a call back that day. On the following day I received a call from ** who started telling me that the things I was explaining couldn’t be happening, that I would need to drive the car to Caliber Collision, 125 miles away without driving lights. I reminded him that I live in San Diego, 125 miles away. I was moving from Riverside back to San Diego when the accident happened. This was the reason I had to put the claim through my company. The other company (Geico) accepted complete responsibility, but could not work with my time constraints. ** thought it best I drive the car back to Rancho Cucamonga without functional running lights. (I wouldn’t knowingly drive a car that wasn’t fully functional, period.) I’m surely not driving the car 110-125 miles up the I-15 without working lights.I started calling Liberty Mutual and explaining that I needed my car fixed in San Diego because it could not be driven to Rancho Cucamonga. Natalie **, Heidi ** and Bill ** encouraged me to drive the car to Rancho Cucamonga; there I would find my solution. And I would need to do this without functional driving lights. That was their solution, they stood by it and would not return my calls. That was there answer. Instead, I drove the car ILLEGALLY (putting myself and others at risk) to a local certified dealership to get the answers. I found these individuals at Liberty Mutual/Safeco Insurance to be the most unethical people with NO REGARD for my safety and well-being.After getting nowhere with Natalie ** and Heidi **, it was suggested by Heidi that I call Bill **, a representative that works with Caliber Collision. After many conversations with Bill and Heidi, they both seem to have a problem telling the truth, instead, they were trying to protect themselves and the very unprofessional work performed on my car. They in fact refused to the guarantee the work they performed when fixing my car. Instead, feeding me fabricated stories, meant only to protect their own jobs, not giving a damn about myself, or that I had a $2000 trip planned that could not be cancelled. They tried to use this as leverage to get me to illegally drive the car back to Rancho Cucamonga, 125 miles away. Because these very unethical individuals would not return a phone call, I had to take the car to a Certified Cadillac Dealership to have it repaired. Once I proved the unprofessional work done at Caliber Collision attitudes changed.Between Sept 11th and Sept 18th, some 30 calls were made. Many of these calls were not returned and I had to go out on my own to have the car repaired and pay for the repairs, electrical and suspension evaluations and car rental. I have not been repaid these expenses. And no one (the names mentioned within) will return my calls. Heidi ** and Bill ** assured me my car would be taken care of, and I wouldn’t need to pay for it. Not one thing spoken from Heidi ** and Bill ** mouths came to be true. Not one! In fact they stuck me with the entire bill, and caused me thousands in unnecessary damages.Their unethical actions need to be punished (severe fines are called for) and my story documented for all to read. These individuals intentionally caused me thousands in damages because they would not guarantee their work. These individuals are not good and ethical people, but individuals with very low character that should not be allowed to work within the insurance industry!At first I decided to have the car serviced, tires rotated, the oil changed and see if the wheels were aligned. Firestone came back with issues, and the car could not be aligned. Which also means the car was not aligned at Caliber Collision. I needed a Certified Cadillac Dealership, and Marvin K Brown is the local Cadillac dealer in my area. My car was hit from behind by a SUPER SIZED/DUTY TRUCK and about $7000 in damage was done mostly to the driver rear corner. It was a hard hit, and did a lot of metal damage to that corner. Caliber Collision or Liberty Mutual did not think the rear tires needed to be aligned, or just didn’t want to spend the small amount it would cost to have made sure the car was right when finished. I have a copy of the alignment report from Marvin K Brown, really shameful on Caliber Collisions part.I WOULD NOT RECOMMEND USING THEIR SERVICES, it is deigned to shortcut the consumer, CHEATING them. A Certified Cadillac Dealer would have aligned the rear tires if they had done the work! That I am sure of! So because of the intentional neglect, I have had to suffer from some $2000 in additional damages.I called Natalie **, Heidi ** and Bill ** many times. Natalie ** called me on the 15th and told me that my only option was to drive the car to Caliber Collision in Rancho Cucamonga, 125 miles away, without functional lights. This ended up being the only true statement spoken by these 3 individuals. They intentionally tried to force me to drive the car illegally to Rancho Cucamonga, CA. I had already started speaking with dealerships and the car was already at Marvin K Brown Cadillac. No one was happy about this when I informed them, but they were a complete waste of my time at Caliber Collision and Liberty Mutual, and it really couldn’t wait any longer.Once Marvin K Brown diagnosed the light issue, the car had to be fixed before any other road testing could be done. The service manager at Marvin K Brown would not let his tech take the car on a test drive without the driving lights being fixed. The service manager had the suspension looked at, and there was a loose tie rod that was causing the suspension problems.I have had this car almost 2 years, and within 100 of driving it away from Caliber Collision the car was driving like a 6 horse stage coach, bouncing violently from side to side. Natalie **, Heidi ** and Bill ** refused to help me get the car fixed, instead leaving me with the option to illegally drive the car to Rancho Cucamonga, 125 miles away putting my good driving record at risk, and possibly endangering others by driving without these driving lights. Once I was able to prove the driving lights issue with a neutral 3rd party, the service manager at Marvin K Brown, attitudes changed. However, no help or payments were offered to me. Nor any return calls from this point on, from those mentioned above.I had to pay for all of this because Liberty Mutual and Caliber Collision were completely and deliberately indifferent to my situation. All they had to do is give me back a functional car, and I would have left back to Phuket Thailand. Instead, they wasted my time, did nothing, and they intentionally expired my return trip to Phuket Thailand, trying to force my hand to drive the car back to Rancho Cucamonga illegally. This all so far has caused me close to $2000.00 in additional damages and loses. This was the situation they put me in, (Caliber Collision) **, **, (Liberty Mutual) Natalie **, Heidi ** and Bill ** and intentionally kept me there. But I would not budge, I was not going to illegally drive the car back to Caliber Collision in Rancho Cucamonga.I had to pay $100 diagnostics for the suspension and the electrical, each. Then pay to have everything fixed and the rental car for 5 days. Bill **, someone who seems to be in charge definitely does not have my best interest in mind. All this man kept saying is this is maintenance. My Cadillac was hit hard by a vehicle 4 times its size and weight, and according to Bill **, I had this issue prior to the accident. This is complete non-sense on Bill ** behalf and this company’s, Caliber Collision and they should be sanctioned for their serious and intentional unethical behavior. (That was Bill **’s explanation for the loose tie rod.) Bill **, the expert at Caliber Collision/Liberty Mutual doesn’t think the Cadillac rear suspension should have to be aligned after being hit by a SUPER SIZED/DUTY TRUCK and about $7000 in metal damage done to the rear driver’s corner of the car, enough of an impact to dislocate my left shoulder.If I had taken the car to a CERTIFIED CADILLAC DEALERSHIP, they would have aligned the back tires! Without hesitations or one-sided excuses, like these I’m hearing from Bill ** (Liberty Mutual/Safeco Insurance). This man showed me single handedly, that he did not have my interest in mind. Only short cutting me! I have made some 30 phone calls, with few returned phone calls from Natalie **, Heidi ** or Bill ** (Liberty Mutual/Safeco representatives). All were very disappointed/ mad that I went to a Certified Cadillac Dealership, and not illegally driving the car to Caliber Collision, and possibly endangering others to have the car re-repaired.Aside from the car repairs (about $700) and 5 day car rental, I’m out the cost of a one way ticket to Phuket Thailand, but also had many other expenses because I was supposed to be in Phuket Thailand, not San Diego. And because of this deliberate indifference, I will lose about 3 weeks of my planned trip. A lot of my time and resources were wasted by these individuals who were trying to intentionally force me to drive the car to Rancho Cucamonga, CA ILLEGALLY to have the car re-repaired. My car sat in storage for more than 3 weeks at Caliber Collision, they should have fixed the car completely (they had the time), instead of rushing it through.These unethical actions on their parts need to be investigated and sanctioned and any fines and penalties that can be imposed should be! This was wrong, these acts were intentional and cost me probably an additional $2000 when it is all said and done, and I could continue my planned trip. Aside from the lost money, my 10 year son is the big loser. He doesn’t get to spend this time with his father. On top of the plane ticket cost to fly back to America and pick up a car that was not professional repaired. This group of individual’s thinks this is funny, and OFFERED NO ASSISTANCE TO HAVE THE CAR REPAIRED IN SAN DIEGO. NOTHING!!!On Sept 28th, 2017 I received a call from McKenzie. McKenzie called to tell me she was working on my claim. Everything she stated contradicted the previous conversations with Bill ** and Heidi Sampson, making them both a liar and a thief. They stole my money, and now they want to fight me for it. All these individuals know that I’m about to get back on a plane and leave again, making this harder for me to pursue. They think I am going to forget about this. But I have way too many intentional damages by these individuals to walk away from this. I’m going to publish my story, as a payback for the unethical and illegally acts committed by this group. BEWARE of the INDIVIDUALS!