Thursday 14th of February 2019 05:35:55 AM
I never had to use the claims processing, since I never had to file a claim with them. They're a reasonably respected company, so I'm sure that their claims processing is just fine though. I never had an issue with customer service, and the one phone interaction I did have was pleasant and short. The phone menu was brief and quick in its routing to an actual living human being. Coverage was extensive and had I had an actual issue, nearly everything of importance to me would've been covered. Review your coverage for yourself. I just wanted basic coverage, and that's what I picked. Not sure folks looking into renters insurance are going to need some massive selection of policy options to choose from though.