Sunday 2nd of September 2018 07:53:00 AM
Progressive insurance is a very poorly organized company that will lead to a frustrating problem. I insured my home and paid in full. Two months later, I got a telephone message stating that they looked me up on social media and found pictures of a dog that is not allowed on the policy and thus, policy was pending cancellation. I have a Scottish Terrier. Perhaps they saw pictures of dogs that I liked on pinterest? Regardless, they informed me that I have 30 days until cancellation. I got a new insurance, again, paid in full, now waiting for my refund from Progressive. The problem now is, when I call, they will not speak to me. They informed me that "whoever wrote up my policy, did not put my name on it, it was under another name that they cannot disclose." Maybe that "other" policyholder has dogs? I told them that I set up the policy and that the payment was drafted from my personal bank account, but it did not matter. I am forced to suffer from their error without remedy. So now, I wait and hope that they refund me. I also had a auto insurance policy, the premiums significantly jumped, the reason? When I called they told me that there was an increase in accidents "in my zip code." My driving history is spotless, my premiums went up because of my zip code.