
Tuesday 2nd of October 2018 08:23:38 PM
Setting up the policy was quick and easy. The only issue was the date of birth for my pet was incorrectly recorded. This was noticed as soon as the documents came through, contacted Paws and Claws as advised. Was told to contact them on the start date of the policy to amend, which seemed strange considering when arranging the policy, I was informed to let them know of any incorrect details as soon as possible. Contacted them on the policy start date to amend the date, was assured it had been amended as requested. When the new documents were available, the date was still incorrect, this led to repeated phone calls, speaking to different advisors each time in an attempt to change. After a stressful and inconvenient two weeks this was eventually sorted. Have decided to stick with Paws and Claws this year, but not sure if I will renew next year. Hopefully no claim will be required during the year as I'm not sure how easy it would be to get sorted