Thursday 29th of December 2016 03:43:11 AM
The insurance coverage I receive is perfectly fine, it was the phone call post-renewal that was less than fine. I made a call to question the 2 confirmation emails sent to me (from the same day as my payment) not only because there were two, but because one was $10 higher. This could have been explained easily as it turned out it was a simple matter of the price of the policy being raised this year $10 and that I was not actually charged twice, and that the system had charged out the first time at the wrong price but it was not put through my credit card, and the second charge - the correct charge - had been. Now had this been what happened, then okay, I still would have called my credit card to confirm only one payment, but all would have been good. Here is the rub, instead of the above, the representative was certain that 1: I had not received 2 emails; 2: the $10 was on a new "additional insured" even though I have had an additional insured for all my years of coverage, which I of course knew about and it was not new; 3: as I read her my records of past year's payments including the additional insureds, from the very paperwork in my very hands showing my prices and coverages, she STILL was telling my I was the confused one! and lastly 4: it took me finally asking some very direct (and likely rude at this point) yes/no questions to determine that "yes" indeed it was that my POLICY had gone up the ten dollars and that this had NOTHING to do with the additional insured $10 fee, and that "yes" they had only charged my card once. Bottom-line, it was very frustrating, she was quite rude, and this whole thing could have been simply solved had your representative been a bit more polite and actually trusted I knew my own business. I intend on keeping my coverage with NACAMS as you as a company have always treated me well and I do not fault you for one "bad attitude" employee. I thank you for the opportunity to share.