Thursday 31st of May 2018 02:28:43 PM
On Oct. 30, 2014, I was hit by a driver that was insured by Met Life. The police were called, and the other driver was cited for unsafe movement determining he was at fault. I got the drivers insurance information, and filed a claim that same day. My car was badly damaged; (the whole front end was torn off), but I was still able to drive it to the body shop to get an estimate, also the same day. The estimate was just shy of $4000. The claims rep. that I initially spoke with was warm, and friendly. She assured me that someone would be in touch with me "quickly." This is where the headache begins. The accident happened on a Thursday. By Monday, when I still had not heard anything, I called my agent that had been assigned my claim. She was scatter brained and unorganized. She took a statement from me and told me that she already had a statement from the other driver. She stated that she needed a copy of the police report and an estimate from the body shop. I told her that I had copies of both, and I could fax them, and email. I faxed them twice and emailed them four different times. They refuse to give me a rental. I am driving 50 miles one way to work in a car with less than 5,000 miles with no front end. As of today, two weeks after the accident, my car is still wrecked, with no repair scheduled, and no answers. I have called these clowns everyday to no avail. I find that I am transferred from person to person. Each one has a different excuse. "We're waiting on the police report." "We need a witness." "We need more pictures." And on, and on. I am required to give at least one star, but I am really rating them zero because they are terrible. They way they treat people is unacceptable. Stay away.