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MassMutual Disability Income Insurance Online Reviews

Company Name: MassMutual Disability Income Insurance
Year Founded: 1851
Address: 1295 State Street
City: Springfield
State/Province: MA
Postal Code: 01111
Country: United States
Phone: (413) 744-8410
Website: www.massmutual.com
2.9 
Overall average rating of 2.9 out of 5, and the percentage of positive recommendations 0 %
They really came through for me when I needed them the most. I would definitely recommend this company to anyone in the market for disability insurance. Policy terms were easy to understand, not complicated and all my questions were answered without hesitation and in depth. There is no room for miscommunication or misconception on the policy terms. Customer service Representatives were always there for me anytime I had a question or a concern. They are very knowledgeable and can help you with any issue that you might have. Policy premiums were significantly lower than other companies offering the same policy. It is a very good deal especially just having peace of mind.
They have a wide variety of coverages to choose from. I truly enjoy dealing with their customer service. They are extremely friendly, knowledgeable and would help immediately and effectively every time I have an issue. They are extensive and provide lots of information about MassMutual insurance policies among other things. And I am satisfied with the premium price, it is not too high nor is it too low.
Great help and lots of options. Willing to let you pay your own bills. They'll pay for you want. Some monthly, weekly, pretty much whatever you need. All in all really great company to work with. Mostly they want to help and they want to be there to assist you so you can do with your recovery and not worried about the money. Go to calling to check and make sure everything is going well. Any question you have just a phone call away and they will fix anything for you. 24 hours a day 7 days a week someone is always available to assist you. Worth every penny for the coverage. Don't know what I would have done without them willing to assist at any given point in any way they can.
They offer ample coverage, options are available depending on your individual needs and wants and financial level. An adviser reviews with you all of the options and you can choose from there by yourself or with his or her guidance. The policy terms offered are expansive. They offer several levels/terms - 10, 20, etc plus they offer term life. Again all of this depends on your individual status and needs. The customer service representatives are always available to answer any questions that you may have. Also important to note that customer service are English speaking. The premium is usual and customary for this type of product. However once you add in the value of the extras, one will see that premiums are quite competitive.
This company is great until you submit a claim for disability. They constantly harass you until the point you have to hire a lawyer to deal with them. You spend a third of your monthly disability check on lawyers just so you can get paid. I would strongly recommend to stay away from this company.
Their coverage options are great. They have many that will fit your needs and they have friendly assistant that will help you if needed. Their policy terms are good and meet the customers’ needs. Very satisfactory and helpful customer service. I would say their policy is a competitive one. Their customer service ranks right up there in my book. Excellent people and very fast at responding to any issues. It makes a difference when you know they want to help. The premium price is very reasonable and one of the fairest rates around. I think they are worth the price they charge.
The coverage options were great. They have many different coverage plans and you can make payment plans too. My coverage is great and I enjoy it very much. The policy terms were alright. They are very specific and it never changes. They will help you with the terms and they also give you forms which states all your terms and conditions.The customer service was great. They were very caring, helpful, and kind. They answered all my questions very well and they do everything they can to make your experience better. If you need anything they have a 24 hour line to call. The premium price was alright. You can make payments if you need to or if you are late they will work with you. My premium never goes up and I can afford it. They made it to where it fits my budget and I am glad I got this.
Upon accepting me as a client, the customer service was excellent. During my time as I client, about two years, I experienced one major difficulty with my account and trust. Stocks I requested to be purchased were not purchased. Months went by before I noticed. A friend in my investing circle called to congratulate me as one of our stocks had turned a big profit. I called MassMutual only to hear disappointing news. This resulted in the loss of around 25K for me.The senior adviser told me that no one would collect on that stock, as it was not supposed make such gains. It was a mistake and would be corrected. He said I was not at any loss at all. I waited. After over a year, I spoke with my friends again. They all collected, and none of them paid anything back. I tried to find out what that senior adviser had to say about the ordeal. I called, kept getting VM. I sent an email. He would not answer my questions regarding the stock. I do not know if he is ill informed, confused or dishonest. Either way, I got my money the heck out of there.
This company is a joke. They really need to be investigated by somebody anybody. I am tired of their harassment and rude remarks not to mention how the heck they even became my mortgage holder. I was with Bank of America. They have raised my escrow for taxes. That was not in my original agreement. They have sent more than one letter stating my insurance was cancelled and tried to force theirs on me. My policy never lapsed. I just don't understand how these people can get away with jerking people around. So done with them. Am looking to refinance asap. If they don't ruin my credit first for any and all out there stay as far away from these people as possible.
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