Thursday 22nd of June 2017 06:40:20 PM
I received a rejection letter last night March 30, 2016 around 5pm and I promised this man and his company an honest review. Claim # ** - REJECTED. I'm at fault and they are coming after me for $$. Their letter says that, not me. I own the car that got all the damage. No one was injured. Thank God. The driver of the car was waiting to make a legal right turn at a stop light. The guy next to him in a big truck decides he wants to turn Right without a blinker or the legal right to do such and literally runs over my car with his side step bar and almost keeps going. My friend gets out of the car dumbfounded and that other driver pulls over finally and says, "Where did I hit you? I didn't even see you parked there." Wow. There's some honest conviction coming out of a man...I waited 5 days for someone from Liberty Mutual to call me. Finally I called them and got the runaround, a falsified temporary claim number, a promise of a smooth handling with multiple promises that the "claims specialist" will call me and keep me "in-the-loop" since I wasn't driving my car, my friend was. My friend wasn't at fault, his client was. Not their words, his client's words at the accident and on the phone when I talked to him, not that it matters. I just wanted someone to call me and inform me. So just be patient and wait. I did. After 3 weeks of waiting and getting nothing, I got an email from this guy asking the same questions about the same information that he already has, dragging on this process longer than it needs to be.But see the problem is, this man is the one verbally telling everyone, to include his client, lies. Then people like his client, tell me what he says. So, I ask him directly these things that he says via email. He ignores them, demands more information and then immediately, rejected the claim. All the while knowing his client is at fault. Did I mention his client had expired tabs, DEC 2015. Today is March 31, 2016. Pretty sure that guy is not a responsible driver. What kind of insurance company, who has personal agents, allows their clients to knowingly drive around the entire State of Washington with expired tabs and then rejects accident claims pinning the other driver/owner for all the costs and fines? Liberty Mutual that's who.See I wouldn't be making this a big deal, but because this gentleman has that long elaborate title attached to his name, that raises huge concerns to me as a prior US military member. See if you have a title like that, that means you are trusted in your company to handle the simple cases. Not make the simple cases hard, run everyone through the ground then reject the claim knowing it's a fraud. That being said... 2 weeks later I tell all parties involved in the accident to have the insurance claim rep call me as soon as they get a hold of him. He tells them both he's going to call me right back. Well here we are still waiting for that professional phone call.Very unprofessional. Continuously lied to myself (car owner), the driver (my friend and victim) and the guy who had the large truck that ran over my car. Yep lied to him too and that's his client. Never once called me. Repeatedly asked me to give him the same information that his company already had, just to delay this claim. If he just wouldn't have told everyone else, who then in turn told me what he said (his own client even), he was going to handle this properly and call me right away, make sure my car gets fixed...I think everyone else would have trusted him a little bit longer than 5 minutes, to include his own client.Now me being a disable military veteran, single dad of two kids, who pays his child support, no job, has to figure out a way to pay for $1,750 in damages for a car that I wasn't even driving. It was clearly the other guy's fault. He even admitted it. As you can probably tell, this man rejected the claim all fully knowing his client was at fault, who has full coverage insurance. Not a trustworthy businessman and a horribly managed company. This is coming from an outsider trying to get his car fixed and get back to normalcy. I'm sick and tired of crooks running this country into the ground. I really am.Proverbs 6:16-19 tells us that God hates 7 things: I won't list them all, but the first 3 are these and in this particular order: 1) A Proud Look, 2) a Lying Tongue and THEN he hates, 3) hands that shed innocent blood. That's something really deep to ponder when you think about all the innocent death that takes place around the world, for no particular reason. I'm just an innocent car owner who's trying to help his best friend survive a divorce after 30 years marriage. He has 4 kids and 1 of them he can't keep out of jail. He was making an honest, legal right turn and because another man trusted his Insurance Agent, I have to pay for all the damages now. All because I asked for someone to talk to me about everything?This is the America we live in today. Never received a single phone call and now I have to figure out how I'm going to pay for not only my damaged car, but in Matthew's letter, it says he is coming after me and my insurance company for all the damages to all the vehicles involved. Can you believe this guy? This entire review is not an insult, it's the facts. I'm quite disgruntled about all this and really don't have time to deal with liars. I've given all these problems to God to handle, but I'm not going to ignore a chance to warn others. Please Beware of this company and their untrustworthy agents.