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J.C. Penney Life Insurance Online Reviews

Company Name: JCPenney
Website: www.jcpenney.com
1.2 
Overall average rating of 1.2 out of 5, and the percentage of positive recommendations 0 %
My Mom passed away Jan 28th 2016. She had 3 life Ins policies, two of which were from Stonebridge Life from J.C. Penney. I was named Beneficiary. One check has come in. The other one is MIA. Both Issue Date March 23rd, but separate checks since they are separate Policies. So the Jury is out as of yet on the second one. I am a Licensed Ins Agent in the state of GA. I don't understand how this company can get away with what they have gotten away with! I can assure you I will report to the INS Commissioner of GA if I don't get that Check, which I would encourage all of you to do. Report it!
I found the below listed policies and want to know if they are still in effect:Kenneth M. **. Policy numbers: **. Certificate number: **. Policy number: **. Certificate number: **, **. Both of these have the same policy number. I am Kenneth's niece, who resides with him and I am his caretaker. Please contact me with any information you may have.
Stonebridge Insurance has been repeatedly calling me non-stop to offer me life insurance due to the fact that I had opened a JC Penney Credit Card almost 4 years ago. I have never once received a call before from Stonebridge. Now, they call everyday. They said that in the terms of agreement, they are allowed to solicit JCP CC consumers. I am not sure this is the case!
I have never been so frustrated as I am with J.C. Penney's! We shopped around and felt like we'd done our homework. We shopped at numerous stores comparing prices and warranties before choosing J. C. Penney's to purchase our new refrigerator. I was not happy having to wait 10 days before they could schedule a delivery, but I was willing to overlook that. We received the call the day before our delivery telling us they'd be at our house between 1:30-5:30 pm on the following day. As the next day wore on, I became nervous and called the delivery service at 4:30 pm to check on our delivery. I was informed that they would be at our house in 45 minutes. When no one arrived by 6:00 pm I tried calling the service, they were closed. We called 4 separate phone numbers. JCP rep said they would email the delivery company and we should hear back first thing in the morning. We didn't hear back from them... I called them at 9:00 am. The delivery company had no answer for why the delivery team did not make it out to our house. They claimed the drivers tried reaching us by phone... a lie... they did not call us! And... the earliest they could deliver our fridge was Monday! 15 days later I finally received my fridge. Not one single company... J.C. Penney's, the delivery service, the delivery company or any other J.C. Penney representative tried to resolve any of the problems that we had to endure. I have never dealt with a reputable company that was so unprofessional and unhelpful! I will never, ever again purchase an appliance from J.C. Penney's! EVER!!!
My parents have a life insurance policy through their JC Penney's account. They are out of town for a number of months and had made arrangements to have their account paid in advance for 4 months. In August, they received an overpayment for one month of premium (as they cannot process advance payments for a 4 month period, only processing 3 months in advance). This is where it gets good.I offered to go into our local JC Penney's and make an advance payment of two months, allowing them time to return home. In entering the store, I notice a line at the Cashier Station that ended at the front doors. I thought to myself, "I will visit the Customer Service area to avoid holding up the already long line (due to having to explain what was needed and to have their account pulled up)." Unfortunately, JC Penney's has decided that the Customer Service area is no longer necessary (such a bad business decision), and is the explanation as to why the line for a Cashier was so long! Now, all returns, general questions, catalog orders, and purchases have to be made by a Cashier. I was fortunate to get a Cashier that could help. It took a bit of time, but he was helpful, pulling up their account and applying the additional months' payments. Will this company ever realize the new path they are pursuing is leading to their demise? My family had shopped with JC Penney's over 39 years. I am saddened to see the quality of product and service they are currently offering their customers. The store itself was in poor shape and the quality of merchandise was that of a lower grade competitor. I hope that consumers posting on this site persist in their goals of no longer shopping this retailer until they support their past beliefs that the customer's satisfaction leads to profits, not this approach of "smoke and mirrors". I know that I will no longer spend my money there.
I took out a $10000 life policy out from JCP's in 2001, they have switched to Stone Bridge and they are trying to tell me I only have a $7000 policy. I asked them to send me the original papers I signed in 2001 with JCP's and he got real angry. But then he said he would send me the copies and this was two weeks ago and still no copies. I had trouble with them before and had to call the head of insurance because I sent them an email asking for a change card and they dropped my insurance. The company made them re-instate my insurance. Can you help me get my copies? They are trying to cheat people.
It's a disgrace at J.C. PENNEY'S at the Wyoming Valley Wilkes Barre, PA. Waited 45 minutes to pick up a item at the catalog dept. I was waiting for someone to show up. Then I was at customer service to buy something for 1 hour. I'm surprised the store is still open. I guess they want everyone to buy online. That's sad.
Charging my JCP account with this life ins. without my consent. I called the 800 number for Penney's and told them did not order this insurance so they took some of this off and I told them they needed to remove it all and they said they could not. I have a Penney's for many years and have always paid them off, till I received this bill that was charged every month. This is not my bill and I never ordered this.
I received a letter from a Debt Collection agency out of the blue stating I had an outstanding balance on my J.C. Penney credit card from 3-4 years prior. I have always paid my bills. I have not even used my card for 3-4 years! They are charging for fees and interest for three years. I never even received a bill! Any bill I received was paid! Now my credit report shows a seriously delinquent account. This is So Wrong! I had no bill outstanding. FMR is the debt Collection agency who sent this notice. I asked them to send me a breakout of the charges I supposedly owed, and I have received nothing in at least two weeks. I called Synchrony. I called J.C. Penney. No help. Kept getting sent to each of the other organizations, with no help or explanation.Something is Really Wrong Here! I Am Sure I am not the only one this is happening to. I need to get an apartment soon, and this now impacts my chances via credit score. How Dare any Company show up four years later, without having documentation of outstanding balance information, and charge interest and fees for four Years with No Proof, and Never send a bill for all those years! Anyone could do this! What if it were Ten Years! Letter in the mail... oh by the way, you are in debt Collection for no real outstanding balance and we're charging you ten years of late fees and interest, in addition to the bogus amount to begin with. All, let me know if anyone out there has this situation. I do not believe I am alone. This sounds like a class action lawsuit.
Mother passed away 10-2007 and had told me she took out a life insurance and listed my daughter as beneficiary. I finally found some papers about the insurance and it was J.C. Penney life Insurance Policy #** at 2700 W. Plano Prkwy., Plano TX 75075-8200. Mothers Name # **. She had the same address as I do. I don't know where to start, can you help me determine more about this?
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