Overall average rating of 4.6 out of 5, and the percentage of positive recommendations 78 %
Monday 26th of June 2017 11:25:18 PM
Fast and good online service
Tuesday 15th of May 2018 07:23:34 PM
My agent was the most helpful person I've ever had buying insurance.
Tuesday 19th of July 2016 03:23:22 PM
Excellent service, and an excellent staff! One of the best companies I've ever had to work with thank you.
Wednesday 4th of January 2017 12:12:32 PM
Anna was knowledgeable and knew her stuff. Answered my questions without hesitation or uncertainty.
Monday 30th of April 2018 10:47:01 PM
Fast and friendly sevice!!! I wish I have known about them 2 car insurances ago. They were very detail when explaining the policy.
Monday 10th of September 2018 08:27:08 AM
The customer service reps were quick and trustful
Saturday 27th of August 2016 02:03:33 PM
Best customer service..
Tuesday 16th of October 2018 07:28:36 PM
Great experience, Wonderful staff very helpful.
Thursday 1st of June 2017 06:59:58 AM
Very good cheap insurance
Monday 22nd of May 2017 02:01:29 PM
I was expecting a lower rate
Thursday 22nd of December 2016 08:29:36 PM
5 star service when needed most
Monday 28th of August 2017 10:47:52 AM
When I called to renew my policy Mary, my agent, was totally professional and and assisted me with making the decision best for me. Thank you Mary.
Wednesday 17th of August 2016 01:47:23 PM
Zorana was a great help, all my questions were answered and I feel I got the best service!
Saturday 1st of December 2018 11:05:08 PM
They’re a great insurance company, but when I renewed my account my rates went higher than the previous year which I didn’t understand if this happens again I think I will move on..
Monday 19th of November 2018 11:16:31 PM
Good service and professional agent
Monday 18th of December 2017 02:46:51 AM
Very friendly and helpful agents
Wednesday 14th of December 2016 12:02:23 AM
Fast & polite service
Saturday 29th of July 2017 09:05:58 PM
I recommend here,
Friday 2nd of September 2016 03:01:56 AM
My agent was very quick and helpful. Flecia is always a delight to work with and to talk too. Great Customer Service, Fast and responsive.
Saturday 28th of July 2018 05:08:53 AM
Agent solved my problem in less than 30mins
Wednesday 13th of December 2017 05:22:09 AM
Everyone has been very professional, very friendly and very helpful!
Friday 5th of August 2016 05:07:30 PM
Easy online process and they have reasonable rates including down payment rates!
Tuesday 2nd of May 2017 02:08:16 PM
Fast, easy and convenient I did everything online. The website is very detailed and explains everything thoroughly. I also got a much more affordable rate so far so good I'm glad I decided to switch!
Monday 12th of November 2018 04:56:30 PM
Gina is great. I got my quote and insurance all in less than 20min.
Thursday 4th of January 2018 09:51:15 PM
Daphne has been a pleasure to do business with.
Thursday 14th of September 2017 04:22:51 AM
Everyone was respectful and nice
Friday 14th of September 2018 03:13:50 AM
Very friendly, clear and made easy. Had a very good experience.
Friday 4th of January 2019 02:31:05 AM
Although they have pretty decent customer service. Around 3am I needed a tow for my car and nobody was answering the number I was told to call. Very poor insurance service
Monday 18th of June 2018 08:54:51 AM
I received a great rate and the Customer Service was professional.
Saturday 10th of November 2018 08:15:03 AM
I interacted with Maria L who was friendly, professional and very efficient.
Thursday 29th of March 2018 09:26:26 AM
Fast and easy! Very informative. Agent was super easy to talk to and understanding of my situation!
Wednesday 7th of June 2017 10:03:56 PM
Customer service was great Arletha Hudson was very helpful!!!
Wednesday 20th of June 2018 09:27:26 PM
Been with them for several years and would highly recommend them to everyone!
Sunday 24th of September 2017 04:21:53 AM
Great customer service when I called and went in . Reasonable pricing as well.
Thursday 1st of March 2018 01:04:19 PM
Service is okay
Friday 22nd of September 2017 05:58:26 AM
Great services and very friendly and helpful...
Monday 1st of May 2017 08:35:45 PM
The agent who helped me set up my insurance was very helpful, polite and knowledgeable.
Sunday 2nd of December 2018 10:55:15 AM
signing up was fast and easy. Received cards via e-mail. Snail mail included one of my cards and also someone else's card. Still waiting for my other car's card
Sunday 20th of May 2018 03:51:47 AM
I LOVE THE SERVICE I RECEIVED AT ILLINOIS VEHICLES. THANK YOU GLORIA
Monday 11th of December 2017 12:26:18 AM
Very polite and well educated
Tuesday 5th of February 2019 04:51:18 AM
It was a walk-in experience and I give it a 4*****
Friday 11th of November 2016 06:40:53 AM
my Sr 22 still hasnt been sent off to the dmv
Sunday 30th of December 2018 05:27:55 AM
It's a great company and the employees are very helpful
Friday 8th of June 2018 07:26:39 AM
Nice friendly service
Tuesday 4th of April 2017 11:26:07 AM
Dawn was very helpful and professional. She was honest and upfront. I appreciate her willingness to help.