Thursday 21st of July 2016 03:26:24 PM
I recently lost my job and thus my insurance. I went to the Maryland website for the ACA, but because I'd missed the Open Enrollment deadline (hadn't been let go yet), I used the "search for insurance" button. When I clicked on a selection (the cheapest), I got a pop-up saying that I was going to an external website. I agreed, stupidly thinking that it was somehow affiliated with/endorsed by the government. NOPE. I spoke on the phone with "Keith", who enthusiastically extolled the virtues of this *fantastic* plan for only $104 per month. I should have known something was hinky, because that is extremely cheap for insurance.Anyway - I signed up. Waited 2 days for the "ID Cards" to appear in my account on their website. Printed off the Pharmacy ID Card to fill my Rx (Maryland now requires insurance for certain prescriptions), only to be told at the pharmacy, "This isn't insurance... it's just a discount card of some kind. I enter this in the computer and it just gives me all kinds of coupons." I was furious, not to mention embarrassed. I tried calling "Keith"; the phone is answered by a machine which says how important my call is and please hold. It let me hang on "Hold" for about 4 minutes, then says, "Goodbye" and disconnects. I tried it two more times to be certain. Same thing each time.The contact on my account is for DONOVAN **. That number gets a recording which says, "We are sorry, this number has not been set up to take calls." I also emailed, and of course received no response. When the post office opens tomorrow I am sending a certified, signature-required letter demanding they cancel the policy and refund my money. I WISH I'd looked up reviews while talking to "Keith", but that would have done me no good - what I *thought* he told me was that Aetna was the provider (as I understood him). He purposely mispronounced "Ebix", which is not insurance at all. Words cannot convey how angry I am. I'm complaining everywhere I can, including Maryland's website.