Menu
Home page Insurance Online! About us Contact Privacy Policy FAQ Terms of use How it works Responsible Lending Marketing Practices

Highmark Online Insurance Reviews

Company Name: Highmark
Website: www.highmark.com
3.3 
Overall average rating of 3.3 out of 5, and the percentage of positive recommendations 20 %
I've lost my card and had to submit a claim. And they handled it very well. Payment was made promptly. And all future payments were submitted on time. And never affected my credit. I never had to deal with customer service but the people I talk to when applying for the insurance were very helpful and very polite. They covered all my medical needs. Very low deductibles. Also had coverage on wife and kids. And they provided very good coverage. I would highly recommend Highmark. The value for medical insurance is very reasonable and affordable. For all of my medical needs. With very low deductibles.
Well what can I say that everyone else hasn't? It's slow. I have to call back many times to take care of a problem. Accounts always slow when you need them and screwing up my accounts. To get to the point, you're customer service is **. I didn't know where you hired the people you have but they're stupid. I can't say anything bad 'cause they got the job done. It took a long long long long long time but they got it done. The price was ok but it looks great. I can afford it most of the time. I can't cancel my plan the next day. Pretty ** thing to do.
I've never had any issues with the claims processing with my coverage from Highmark. Highmark was very convenient and easy to understand. I only contacted customer service one time about a claim that wasn't covered. They were very kind, helpful and patient, and took care of the claim for me. They walked me through everything that could have gone wrong so I could understand where the miscommunication was. The coverage was great! I was hardly left with anything to pay after Highmark made their payment to my providers. I kept all of the same doctors, specialists, and stayed with the same hospitals and outpatient clinics. For the amount that I paid for Highmark, it was definitely worth the price. It was the best insurance coverage I have ever had. Low copays, small out of pocket fees, nothing costs too much with Highmark.
Customer service is top notch. They make you feel like a person and not a number. I even signed my mom and dad up for this insurance. Filing a claim is very easy!!! Customer service is great! The wait time is not long when you call. They are able to answer all of your questions and if they don't know the answer they will find someone to help you. The cost of the insurance is comparable with other insurance companies. The deductibles are very reasonable. I only pay 20 dollars for an office visit. You always get what you pay for. The value is comparable to other insurance companies. Actually, the value is better. Our school district uses Highmark as well.
Claims process was easy and not stressful. They made everything easy to understand whenever we had questions regarding any bills we received. Customer service was great and everything was pretty much available online on their site. The wait time to speak to a customer service rep was not always quick but that was expected. They also called often to follow up on certain phone calls. Coverage was good. I am sure it could have been better but the employer we had coverage through was responsible for the choices we had. I would recommend Highmark. We paid a high premium through my husbands employer. When I had it with my employer prices were great. Plus I had better coverage especially while I was pregnant.
Having had shingles already at 53 I spoke with my doctor and he wants me to have the vaccine as once you have shingles you are at higher risk to get again. I had no idea you could get again and that is not something I ever want again. My immunity was for a few years so now I need to get the vaccine. I cannot get it covered since I am not 60. Even with my doctor's orders, NO... Our contract says 60 and we make the rules. No way to argue the point, ask for a variance, nothing... So where do you complain? I asked what options I had to try and get this covered. The options given by Susan at the Highmark - supervisor - was have the vaccine and pay for it. That is an option that you have. When you are denied coverage you can appeal, however the contract says 60 so it will not be covered. No way to formally request any variances in insurance. Does not seem like the way it has always been.
We have a recurring policy with them and my wife had two hand surgeries. One in Oct 2018 which was mostly covered. In November I removed one dependent from the policy and it send them into a tailspin. They charged $200 more than the monthly premium and the after numerous calls reduced the premium to 4 times the original premium. Before I made the change I called and asked if her upcoming second hand surgery would be covered. They said yes, however every time you call this place you get a new rep and have start all over again. Well the Dec 2018 was not covered and applied to a new deductible and not out pocket similar to the surgery in October.Seven calls were made when it was finally escalated to an investigative unit who finally told me they would not cover it and I am responsible for the entire bill. They will not connect me to this department as they claim they do not have extensions. Stay away from these people if you possibly can as they don't give a damn about their policyholders and can't explain reasoning as to why the second surgery was not covered.
I've lost my card and had to submit a claim. And they handled it very well. Payment was made promptly. And all future payments were submitted on time. And never affected my credit. I never had to deal with customer service. The people I talk to when applying for the insurance were very helpful and very polite. They covered all my medical needs. Very low deductibles. Also had coverage on wife and kids. And they provided very good coverage. I would highly recommend Highmark. The value for medical insurance is very reasonable and affordable. For all of my medical needs. With very low deductibles. Highly recommend this insurance company.
Very hard to send claims through. My son broke his arm and needed surgery last year. They sent me the bill once and I called to ask if it's covered and they said "sure, not a problem, just pretend you didn't get the bill". I did as they said and the hospital sent another bill, then another, and another. It took almost six months for my claim to go through and for me to stop receiving bills. They try very hard to make you satisfied and to ensure that you are completely taken care of all your needs. Never leave you until all of your questions have been answered. Everything is always covered. Whenever I put a claim through it's covered. Also, I barely have any co-pays and they are always ten dollars or less. Great value! I get it through work so I don't pay anything but co-pays and that's a great value to me. I strongly recommend it because most companies use this insurance.
My health care worker usually took care of my claim forms because I don't see too good. They usually took care of all my paperwork for me. It covered all my doctor's appointments for me and it also covered my eye doctor and specialist doctors that I needed to see. It also covered all my prescription. It was an excellent value because my husband work paid for the policy. We only had to pay a small deductible. His employer paid for everything else. So it was an excellent value.
Insurance Online
Type
 
 
By submitting your information you claim you have read and understood and agree to Privacy Policy, Terms of Use, Responsible Lending and Marketing Practices See offers
Other Reviews