Monday 5th of February 2018 03:49:35 AM
I do everything in my life online. Paperless billing, online checking and savings, most of my shopping. I judge companies, and decide who to do business with, based on their web and mobile design. When I set out to look for life insurance (a benefit not offered by my employer) I came across some companies that appealed to me on these grounds more than others. Being able to get an online quote was important to me, but so was being able to complete my application start to finish. I didn't want to submit a contact form and get back calls from a bunch of brokers. Haven not only has a great web/mobile front-end, they are committed to this method of communication 100%. I was able to monitor everything from my online account, and when they had questions for me, I got clear and concise emails that directed me to docusign to provide additional information with a couple clicks-- no printing out paper forms and faxing in documentation. This included changing my name after marriage. The only part of the whole process that required me to interact with anyone in person was the blood test, and I can't fault them for that. From quote to policy in hand took two weeks. If you dread the idea of applying for life insurance, stop. They make it painless, and dare I say a little fun (which is close to impossible in this industry).